Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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RYAN KREIPE

Channelview,USA

Summary

Innovative and solutions-focused IT professional with extensive experience in IT operations management, project administration, networking, and cybersecurity. Armed with a proven track record of success in leading and transforming operations through significant improvements in processes, systems, networks, and client retention strategies. Renowned for effective delegation, strong work ethic, and adeptness in delivering solutions to ensure smooth network performance and availability. Skilled in technical troubleshooting, including system administration, penetration testing, and vulnerability analysis, with a proactive approach to updates and issue resolution. Articulate communicator with fluency in English and conversational skills in Spanish, committed to continuous learning and problem-solving to drive organizational success and innovation.

Overview

24
24
years of professional experience
5
5

Certifications

Work History

IT Director/Project Manager/Resale Shop Manager

Braes Interfaith Ministries
01.2016 - Current
  • Team Leadership and Project Management:
  • Lead teams ranging from 5 to 75 contractors across various infrastructure projects, including IT, plumbing, electrical, and cabling.
  • Direct a team of 20 supervisors and their staff, ensuring optimal security services and project outcomes.
  • Lead a team of 15+ professionals in delivering 10+ high-impact projects valued at $2M+ annually, with a 95% on-time delivery rate.
  • Managed project budgets of up to $3M, consistently keeping costs 10% under budget through resource optimization and vendor negotiation.
  • Spearheaded the successful implementation of a comprehensive risk management framework for a software development project, which reduced delivery time by 20%.
  • Achieved a 98% client satisfaction rate by ensuring all project met business objectives and quality standards, resulting in repeat business and referrals.
  • Implemented a project risk management framework, reducing project risks by 30% through proactive issue identification and mitigation strategies.
  • Tracked key performance metrics (KPIs) such as scope changes, resource utilization, and team productivity, ensuring projects adhered to timelines and exceeded performance expectations.
  • Delivered 95% of projects on time and within budget.
  • Increased team productivity by 15% through process improvements and agile adoption.
  • Enhanced client satisfaction from 90% to 98% by consistently improving communication and meeting project goals.
  • Reduced operational costs by 12% by identifying resource allocation and vendor management inefficiencies.
  • Directed end-to-end project management for technology transformation projects, delivering results for healthcare, finance, and retail clients.
  • Managed a portfolio of 8-10 concurrent projects with an average budget of $1.5M, ensuring all were completed on time and within 5% of the budget.
  • Coordinated with senior stakeholders to define project objectives, ensuring a 100% project alignment with business goals and increased stakeholder engagement.
  • Developed and implemented a change management process that reduced project delays by 18%.
  • Reduced project delivery times by 25% through optimizing workflows and using project management software.
  • IT Infrastructure and System Administration:
  • Managed the creation and maintenance of databases and websites, enhancing client tracking and service delivery.
  • Upgrade resale shop registers with advanced technology to improve client retention.
  • Monitor and optimize systems, networks, and traffic for maximum performance.
  • Responsible for designing and implementing a comprehensive risk management program to minimize risks to the organization and its stakeholders.
  • Develop and maintain a risk management framework to systematically identify and assess potential vulnerabilities.
  • Conduct thorough assessments to identify vulnerabilities, assign common vulnerability scoring system (CVSS) scores, and recommend appropriate mitigation strategies for each identified risk.
  • Optimized network performance by reducing latency by 35% through advanced routing and traffic management.
  • Managed and secured over 500+ endpoints across multiple locations, ensuring 99.99% network uptime.
  • Deployed and configured enterprise-grade firewalls, reducing security vulnerabilities by 40%.
  • Implemented automated monitoring solutions, cutting incident response time by 50%.
  • Led a team of 5 IT specialists to migrate 3,000+ users to a cloud-based infrastructure successfully.
  • Reduced IT costs by 25% by consolidating network resources and optimizing hardware utilization.
  • Designed and deployed VLAN segmentation, improving network efficiency and security for 100+ departments.
  • Conducted penetration testing and security audits, identifying and mitigating 95% of critical risks.
  • Trained 200+ employees on cybersecurity best practices, reducing phishing incidents by 60%.
  • Managed Windows/Linux servers and ensured zero downtime for mission-critical applications.
  • Microsoft 365 & Cloud Services:
  • Partnered with Managed Service Providers (MSPs) to implement and optimize Microsoft 365 services across distributed teams, ensuring smooth adoption and minimal downtime.
  • Administered user identities, licenses, and configurations for 2,000+ accounts across Microsoft 365, Entra ID, and other SaaS platforms, maintaining consistency, security, and compliance.
  • Standardized license allocation processes, reducing unused or underutilized licenses by 20% and generating measurable cost savings.
  • Developed automated scripts and workflows for recurring administrative tasks, reducing manual effort and lowering error rates in identity and access management.
  • Identity, Access, and Security Management:
  • Served as the primary contact for user access provisioning and revocation, ensuring compliance with corporate security policies and reducing onboarding/offboarding times by 40%.
  • Deployed and managed security and compliance policies across cloud services and mobile devices, increasing endpoint compliance rates by 30%.
  • Implemented MFA, conditional access, and data loss prevention (DLP) policies, improving overall security posture and reducing risk exposure.
  • Conducted regular access reviews and audits, ensuring alignment with SOX, GDPR, and internal governance requirements.
  • Technical Support & Vendor Management:
  • Delivered Tier 3 technical support, resolving escalated issues across Microsoft 365, Entra ID, and third-party SaaS applications with a 95% resolution success rate.
  • Acted as the escalation point for MSPs and vendors, coordinating complex issue resolution and system changes while maintaining SLAs.
  • Built and maintained strong vendor relationships, ensuring clear communication during incidents and faster turnaround for escalations.
  • Documented knowledge base articles and troubleshooting guides for Tier 1 and Tier 2 support teams, reducing repeat escalations and improving support efficiency.
  • Operations, Productivity, and Tooling:
  • Researched, evaluated, and introduced new end-user productivity and collaboration tools, improving team efficiency and driving higher user adoption.
  • Coordinated testing and rollout of new SaaS applications, ensuring seamless integration with existing environments and minimizing disruptions.
  • Led training sessions for IT staff and end-users on new tools, security practices, and Microsoft 365 best practices, raising adoption and reducing support tickets.
  • Utilized Atlassian suite (Jira, Confluence) to track tickets, document processes, and enhance IT team collaboration.
  • Asset Management & Documentation:
  • Managed comprehensive software and hardware asset inventories, improving lifecycle management, reducing redundant purchases, and cutting licensing costs by 15%.
  • Maintained detailed IT operations documentation, including system configurations, SOPs, and vendor escalation paths, improving team efficiency and knowledge transfer.
  • Created runbooks for critical systems and disaster recovery scenarios, ensuring business continuity and reducing downtime risks.
  • Strategic Planning and Compliance:
  • Establish profitable business models, transforming a struggling resale shop into a revenue-generating entity.
  • Ensure compliance with HIPAA, NIST, OWASP, ISO, and PCI DSS standards to safeguard critical information and systems.
  • Provide detailed analysis and reporting on system performance, security, and capacity planning.
  • Staff Development and Training:
  • Oversee training and onboarding programs, including cybersecurity, employee policies, and operational protocols.
  • Develop and implement a comprehensive marketing strategy, leading to increased sales, client engagement, and online sales channels.
  • CAREER HIGHLIGHTS:
  • Expanded the business facility from 3,500 sq. ft. to over 9,000 sq. ft. and grew profits from $300K to $250K annually.
  • Successfully secured a $100K donation for infrastructure upgrades and grant funding for IT improvements, reducing operational costs by designing and implementing a new point-of-sale system, network, and communications infrastructure.
  • Played a key role in writing grants for IT upgrades and other organizational needs, contributing to the financial stability and growth of the organization.
  • Streamlined payroll processes and led the design of the company's first-ever website.
  • Launched new marketing initiatives, including creating brochures, flyers, and newspaper ads.
  • Designed and implemented a new database for client data retention and processing, which improved overall operational efficiency.
  • Established and nurtured relationships with donors and dealers, increasing donations and resale shop inventory.

Cybersecurity Specialist Internship

Infosec4TC
02.2022 - 08.2023
  • Cybersecurity:
  • Work hands-on with diverse cybersecurity projects, focusing on experiential learning by participating in real-life cybersecurity challenges to gain practical skills and apply them to business scenarios.
  • Gain assistance in preparing for and passing cybersecurity certification exams and building confidence to apply for cybersecurity roles by providing real-world project experience and insights into business challenges.

Information Technology Support Coordinator

Houston Housing Authority
10.2015 - 01.2016
  • Help Desk Management and Technical Support:
  • Managed the help desk for a company of over 150 employees, resolving approximately 45 support tickets daily with a 98% closure rate, including technical issues and escalations, such as printer and toner requests that required IT Director approval.
  • Provided Tier II and Tier III phone support to 60-100 callers daily using VNC and LogMeIn for remote troubleshooting.
  • Training and Onboarding:
  • Facilitated onboarding and training for new staff, which streamlined the process by assigning role-based user policies to new employees and ensuring efficient access and compliance with organizational protocols.
  • Operational Efficiency:
  • Partnered with the network administrator to implement new technology initiatives, optimize systems, and eliminate redundancies.
  • Demonstrated proficiency in operating Avaya Site Administrator and Avaya BCMS VU software, overseeing the agency-wide telecommunication systems.
  • Security and Procurement:
  • Oversaw the implementation of an employee badging system to improve building security.
  • Solicited IT service quotes, negotiated contracts with third-party vendors, and managed digital procurement, ensuring accuracy and cost-effectiveness.
  • Documentation and Standards Implementation:
  • Authored training curricula and reference manuals for internal employees and external contractors, covering essential IT functions.

Information Technology, System Network Architect/Help Desk Support/Web Site Administrator

Technology Works
08.2001 - 10.2015
  • Project Management:
  • Managed diverse IT projects, including network setup, computer building, software installation and repair, telecommunications systems, ISP setup, website development, and client education. This also included the identification of the needs of the client and procurement technology for networks ranging in size from home office networks to enterprise networks.
  • Security Architecture and Management:
  • Planned and implemented an enterprise-wide security architecture, evaluated emerging security trends, and managed virus protection, firewall installations, and future system upgrades.
  • Implemented and troubleshooted key software systems, including Active Directory, email, data recovery, anti-virus, networking, and account management.
  • Technical Expertise:
  • Kept up-to-date with the latest hardware, software, and industry trends to effectively maintain and repair microcomputer systems, peripherals, network infrastructure, and power protection systems.
  • Oversaw the installation, upgrades, and maintenance of desktop systems, LAN/WAN networks, and firmware, ensuring seamless operation across the organization.
  • Technical Training and Documentation:
  • Developed and provided technical training materials for clients and created documentation for hardware, software inventories, and real-time network mapping.
  • Client Communication and Support:
  • Simplified complex technical concepts for non-technical users, delivering exceptional customer service that improved client satisfaction, retention, and referrals.

Education

Doctor of Philosophy - Cybersecurity – Global Operations and Strategy

North Central University
San Diego, CA
03.2025

Master of Business Administration - Information Technology Management

Western Governors University
Salt Lake City, UT
07.2022

Master of Science - Cybersecurity and Information Assurance

Western Governors University
Salt Lake City, UT
12.2021

Bachelor of Science - Exercise Physiology

Sam Houston State University
Huntsville, TX
08.2007

Skills

  • System management
  • Windows PC, Windows Server Mac OSX, iOS Linux, Kali Linux
  • Software
  • Microsoft (Word, Excel, PowerPoint, Outlook, Publisher) Zoom MS Teams
  • Linux NMAP GitHub ExploitDB Hashcat Gobuster Hydra rpcclient
  • Windows MacOS Traceroute Wireshark SQLMap Tcpdump BurpSuite msfvenom
  • IT & Network Architectures Network Devices and Components
  • Network Topologies and Types Ethernet and Media Access Control
  • Virtual Local Area Networks (VLANs) Spanning-Tree Protocol Internet Protocol (IP)
  • EIGRP OSPF BGP IP Addressing Subnetting and Access Lists
  • NAT ARP ICMP DHCP FTP Telnet SSH VPN

Affiliations

  • Project Management Institute (PMI)–Houston Chapter 2023-02–Present
  • EC-Council 2021-05–Present
  • Order of the Sword and Shield 2021-05–Present

Certification

  • Cisco Certified Internetwork Expert (CCIE) Enterprise, Cisco In Progress
  • Cisco Certified Network Professional (CCNP) Security, Cisco In Progress
  • Risk Management Professional, Project Management Institute (PMI) In Progress
  • Certified Information Systems Security Professional (CISSP), ISC² 2025-08
  • CompTIA Security+ 2024-07
  • Cyber Security Specialist, Full Stack Network Engineer Program, NGT Academy 2023-05
  • Full Stack Network Professional 2023-06
  • Full Stack Network Associate 2023-04
  • NGT Cyber Security Associate (NCSA) 2023-03
  • Project Management Professional (PMP), Project Management Institute (PMI) 2023-03
  • Certified Ethical Hacker (CEH), EC-Council 2021-05

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Cybersecurity Specialist Internship

Infosec4TC
02.2022 - 08.2023

IT Director/Project Manager/Resale Shop Manager

Braes Interfaith Ministries
01.2016 - Current

Information Technology Support Coordinator

Houston Housing Authority
10.2015 - 01.2016

Information Technology, System Network Architect/Help Desk Support/Web Site Administrator

Technology Works
08.2001 - 10.2015

Master of Business Administration - Information Technology Management

Western Governors University

Master of Science - Cybersecurity and Information Assurance

Western Governors University

Bachelor of Science - Exercise Physiology

Sam Houston State University

Doctor of Philosophy - Cybersecurity – Global Operations and Strategy

North Central University

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RYAN KREIPE