Ryan Kronenwetter
Glen Burnie,MD
Summary
Skilled Plumbing Technician with proven capabilities in troubleshooting, backflow prevention, and hydronic heating systems. Committed to delivering exceptional customer service while ensuring plumbing code compliance.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Plumbing Technician
First Down Plumbing and Drain Cleaning LLC
Glen Burnie, MD
05.2021 - 03.2026
- Diagnosed plumbing issues using industry-standard tools and techniques to ensure effective repairs.
- Installed, repaired, and maintained piping systems for residential and commercial clients, enhancing system efficiency.
- Collaborated with team members to troubleshoot complex drainage problems, improving response times and service quality.
- Conducted preventative maintenance on plumbing systems, reducing emergency repair incidents for clients.
- Installed complex hydronic hot water systems serving commercial and residential applications including diagnosing and improving domestic hot water systems such as tankless water heaters, combi-boilers, storage tanks, and commercial water heaters.
- Performed exterior emergency water and sewer repairs and replacements serving both commercial and residential applications and clients.
- Streamlined service processes by implementing best practices in troubleshooting and repair workflows.
- Collaborated with contractors to ensure seamless integration of plumbing systems in new construction projects.
- Aquired Master Plumber/Gas Fitter certification through the state of Maryland.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Inspected sewers and piping systems to assess quality and condition.
Plumbing Service Technician/Sales Associate
Prime Plumbing LLC
Glen Burnie, MD
08.2018 - 05.2021
- Documented cost of plumbing repairs and kept precise records of time and material.
- Rotated stock and restocked shelves to maintain product availability.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Implemented preventive maintenance strategies to reduce service interruptions for clients.
- Trained junior technicians on installation practices and customer service protocols.
- Executed repairs on residential plumbing systems, ensuring compliance with safety standards.
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Acquired Journeyman certification through the state of Maryland.
- Installed and serviced complex hyronic hot water systems serving commercial and residential clients and applications.
- Acquired proper training to service state/A.O. smith, navien, and rinnai tankless and commercial tank water heating systems.
- Collaborated with team members to streamline service calls and improve response times.
Plumbing Service Technician/Sales Associate
Arctic Plumbing HVAC and Electric
Gambrills, MD
06.2016 - 08.2018
- Analyzed customer feedback to enhance service delivery and address recurring issues.
- Managed inventory of plumbing supplies, optimizing stock levels for operational efficiency.
- Developed strong relationships with clients, resulting in increased customer retention rates.
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Contributed to increased company revenue by maintaining strong relationships with existing customers and obtaining referrals for new business opportunities.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided training to new staff on sales techniques, ensuring consistent customer service experience.
- Collaborated with team members to streamline service calls and improve response times.
Plumbing Service Technician
Prime Plumbing LLC
Glen Burnie, MD
06.2014 - 06.2016
- Diagnosed plumbing issues using advanced diagnostic tools to ensure efficient repairs.
- Installed and repaired various plumbing systems, including water heaters and sewer lines.
- Provided exceptional customer service by educating clients on maintenance and repair options.
- Acquired Backflow certification.
- Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Fabricated piping pieces and components in line with design specifications for each system.
- Cut and drilled holes in walls to permit passage of pipes.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Plumbing Apprentice
Madison Mechanical
Catonsville, MD
08.2013 - 06.2014
- Assisted in installation and repair of plumbing systems, ensuring compliance with safety standards.
- Collaborated with senior plumbers to troubleshoot and resolve plumbing issues effectively.
- Maintained tools and equipment, ensuring readiness for daily tasks and minimizing downtime.
- Participated in on-site evaluations to determine project requirements and necessary materials.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Expanded knowledge of local building codes through continuous on-site job training, ensuring adherence to standards during each project phase.
- Distributed plumbing material throughout new construction projects improving work flow of senior plumbing technicians and installers.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD06-2014
Skills
- Drain cleaning
- Plumbing troubleshooting
- Backflow prevention
- Gas leak detection
- Plumbing code compliance
- Waste disposal systems
- Hydronic heating systems
- Plumbing system design
- Water heater maintenance
- Plumbing system retrofitting
- Fixture repair
- Pipe cutting
- Leak detection
- Plumbing estimations
- Plumbing customer service
- Clogged drain repair
- Problem-solving
- Installation and maintenance
- Water heater installation
- Detail-oriented
- Commercial plumbing
- Layout planning
Certification
- Master Plumber/Gas Fitter License - July 2023-current
- Backflow Certification
- Certified water heater troubleshooter
- OSHA 30 hr safety Certification
Timeline
Plumbing Technician
First Down Plumbing and Drain Cleaning LLC
05.2021 - 03.2026
Plumbing Service Technician/Sales Associate
Prime Plumbing LLC
08.2018 - 05.2021
Plumbing Service Technician/Sales Associate
Arctic Plumbing HVAC and Electric
06.2016 - 08.2018
Plumbing Service Technician
Prime Plumbing LLC
06.2014 - 06.2016
Plumbing Apprentice
Madison Mechanical
08.2013 - 06.2014
High School Diploma -
Chesapeake High School