Ryan Kronz
Clayton,NC
Summary
A seasoned Technician and Manager, I excel in troubleshooting and operations management, demonstrating a proven track record of enhancing customer satisfaction through expert service and strong supplier relationships. My adeptness in hardware configuration and interpersonal skills has significantly contributed to business growth and customer loyalty.
Overview
8
8
years of professional experience
Work History
Owner/Operator Technician
Digital Doc - Clayton
Clayton, NC
10.2021 - Current
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Applied critical thinking and research to address complex issues.
- Custom built and upgraded personal computer systems
- Set up various LAN networks, designated printers, router and other devices as shared.
Manager/Head Computer Repair Technician
Digital Doc - Clayton
Clayton, NC
08.2018 - 10.2021
- Trained new computer technicians.
- Accept customer desktop, laptop and mobile systems for repairs.
- Request and gather information about software and hardware issues and document all customer concerns.
- Troubleshoot systems to determine hardware and software issues.
- Repair or replace malfunctioning hardware/software.
- Research and order parts needed for repair and inventory.
- House call consulting and repairs.
- Daily in person customer interaction and phone consultations.
Assistant Manager/Head Computer Technician
Digital Doc - Clayton
Clayton, NC
05.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Repair Technician
Digital Doc - Clayton
Clayton, NC
07.2016 - 05.2017
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Troubleshoot systems to determine hardware and software problems.
- Repair or replace malfunctioning hardware/software.
- Daily in-person customer interaction and phone consultations.
Greeter/Host/Cashier
Rockin' Comet Diner, Clayton NC
Clayton, NC
07.2016 - 01.2017
- Greet and seat incoming patrons.
- Handle diner check and receipt of cash or credit card
- Help out wait staff where needed.
Education
No Degree - Liberal Arts And General Studies
NC State University
Raleigh, NCHigh School Diploma -
Corinth Holders High School
Wendell, NC06.2013
Skills
- Troubleshooting
- Hardware configuration
- Software installation
- Inventory management
- System disassembly
- Service oriented
- Resourceful
- Remote computer access experience
- Strong knowledge of mobile phone technology
- LAN aptitude
- Soldering experience
- Strong interpersonal skills
- Operations Management
Related Experience
- Understanding of home theater and AV technology
- Strong knowledge of gaming systems and online gaming
Timeline
Owner/Operator Technician
Digital Doc - Clayton
10.2021 - Current
Manager/Head Computer Repair Technician
Digital Doc - Clayton
08.2018 - 10.2021
Assistant Manager/Head Computer Technician
Digital Doc - Clayton
05.2017 - 08.2018
Repair Technician
Digital Doc - Clayton
07.2016 - 05.2017
Greeter/Host/Cashier
Rockin' Comet Diner, Clayton NC
07.2016 - 01.2017
No Degree - Liberal Arts And General Studies
NC State University
High School Diploma -
Corinth Holders High School