Ryan Kropp
East Northport,US
Summary
Dynamic culinary professional with over five years of experience in the restaurant industry, specializing in bartending and serving while continuously enhancing culinary expertise. Proven track record as a qualified bartender, adept at crafting a diverse range of cocktails that elevate customer satisfaction and drive repeat business. Strong hands-on and managerial skills developed through various Marina roles, supported by a solid foundation in customer service and vessel management. Committed to delivering exceptional dining experiences and fostering a positive atmosphere in fast-paced environments, ensuring every guest feels valued and engaged.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Napper Tandy's
02.2024 - Current
- Bartender for closing and opening shifts including, prepping the bar, mixology/cocktail crafting, beer and wine knowledge and customer service. Waiter at same location with skills in running food, taking orders, crafting menus and food preparation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Dock Hand
Huntington Yacht Club
03.2022 - Current
- Company Overview: Huntington Yacht Club is a full service club and marina.
- Operating of the launch
- Assistance in docking and tying up incoming and outgoing vessels
- Fuel sales and pump outs
- Securing and taking care of 100+ boats in dockage space
- Customer service of Yachting members and outside guests
- Removing and servicing moorings
- Building/repairing docks & Marina infrastructure
- Repairing plumbing components, electrical problems, and property maintenance
- Operator in towing and docking various sized vessels
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases and repairs.
Marine Mechanic
Yamaha Marine
11.2022 - 02.2024
- While working for Yamaha Marine and Mechanic services I handled the offloading and shipment of Yamaha Outboard motors, along with services and repairs. I did mobile repairs and full services of 50+ boats developing and improving mechanical skills as well as Marine knowledge. Under the training of certified mechanic Keith Grossman I learned the skills of being able to repair and diagnose any outboard marine motor. Full time from November 2022-March 2023, currently as needed.
- Enhanced vessel performance by conducting thorough inspections and identifying necessary repairs.
Restaurant Server
Three Amigos Mexican Restaurant
03.2021 - 03.2022
- Takeout/Delivery and Dining restaurant server. I worked the cash register and the phone taking reservations, Food orders, and handling customer service. I helped cook and prepare the food in the mornings and serve/ deliver for the lunch and dinner portion of the day.
Crew Member
Wendy's
12.2018 - 01.2021
- I worked as a cashier/ sandwich maker and cook. I opened the store, closed and handled all the money at closing and helping with the schedule. I developed very strong customer service skills and communication skills. I worked 30 hour weeks while in school full time.
Education
High school diploma -
Northport High School
East Northport, NY06.2021
Skills
- Serving Experience (4 years)
- Bartending (2 years)
- Restaurant experience
- Problem management (4 years)
- Customer service (7 years)
- Cash Handling (5 years)
- Mechanical knowledge (4 years)
- Management (2 years)
- Strong multitasking
- Highly reliable
- Boat handling
- Marina operations management
Accomplishments
- Supervised team of 8 staff members.
- Achieved Closing Bartender by completing months of training with accuracy and efficiency.
Certification
- TWIC Card
- Driver's License
- Captains license
- April 2023 to April 2028
- U.S. Coast Guard Approved 60.5 hour Operator of Uninspected Passenger Vessels (OUPV)(NAUSCH-340). Holder of 6 pack captains license and progress toward 50 TON master upgrade
Languages
Spanish - Intermediate
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills
Timeline
Bartender/Server
Napper Tandy's
02.2024 - Current
Marine Mechanic
Yamaha Marine
11.2022 - 02.2024
Dock Hand
Huntington Yacht Club
03.2022 - Current
Restaurant Server
Three Amigos Mexican Restaurant
03.2021 - 03.2022
Crew Member
Wendy's
12.2018 - 01.2021
High school diploma -
Northport High School
Additional Information
Cooking classes completed at Suffolk BOCES in, knife skills, food preparation and food safety.
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