Ryan Kusibab
Wyandotte
Summary
Results-driven professional with extensive experience in customer service at Ryder Logistics. Demonstrated success in relationship building and team training, leading to improved customer satisfaction. Skilled in multitasking and problem-solving, consistently achieving operational excellence and high service standards.
Overview
9
9
years of professional experience
Work History
Call Center Quality Coordinator I
Ryder Logistics
01.2023 - Current
- Delivered exceptional customer service and support for GM and associated carriers/suppliers.
- Utilized Microsoft Teams and other applications to enhance teamwork and ensure reliable service.
- Handled issues with integrity while adhering to established protocols and adapting to changes.
- Cultivated enduring professional relationships with customers and colleagues.
- Resolved inquiries from customers and coworkers promptly and effectively.
- Provided assistance across various positions, demonstrating flexibility and teamwork.
- Received personal messages from customers, delivering tailored support throughout the workday.
Head Bartender
Portofino Cruise and Baquet Facility
03.2016 - 08.2021
- Managed and reconciled bar revenues to ensure accurate financial reporting.
- Trained new team members on operational procedures and customer service standards.
- Provided attentive service to over 75 patrons simultaneously, ensuring satisfaction.
- Conducted monthly inventory audits to maintain optimal stock levels.
Bartender - Server
Hudson Cafe
02.2019 - 04.2021
- Managed bar service operations to enhance customer satisfaction and retention.
- Oversaw catering and carry-out business, ensuring efficient service delivery.
- Focused on creating and maintaining a loyal customer base through excellent service.
- Executed suggestion selling techniques to promote cocktail and food upgrades.
- Received and logged inventory, maintaining accurate stock levels for effective management.
Education
Bachelor of Science - Biology
Eastern Michigan University
Ypsilanti, MI07-2018
Skills
- Training and development
- Critical thinking skills
- Relationship building
- Strong work ethic
- Multitasking
- Problem-solving abilities
Timeline
Call Center Quality Coordinator I
Ryder Logistics
01.2023 - Current
Bartender - Server
Hudson Cafe
02.2019 - 04.2021
Head Bartender
Portofino Cruise and Baquet Facility
03.2016 - 08.2021
Bachelor of Science - Biology
Eastern Michigan University
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