Ryan Kusibab
Wyandotte,United States
Summary
Results-oriented professional with 3 years in banking and billing operations and 10 years in customer service. Expertise in customer engagement, consultative selling, and ensuring financial accuracy. Builds trust with clients and partners, identifying needs and delivering tailored solutions that enhance growth and retention.
Overview
7
7
years of professional experience
Work History
New Accounts Banker
Alliance Bank
Cochrane, United States
05.2025 - 12.2025
- Opened and serviced customer deposit accounts, ensuring customer satisfaction and retention
- Identified customer needs, recommending tailored banking solutions including digital services and account enhancements to enhance customer experience
- Generated consistent internal referrals to lending, financial planning, and other branch services, contributing to overall branch growth
- Contact : Rose Wisneski (608) 248-2236
Logistics Billing Coordinator
Ryder Integrated Solutions
Novi, United States
01.2022 - 02.2025
- Collaborated with plant managers and carrier companies via phone to resolve issues in high-pressure, fast-paced environment
- Trained new staff on billing procedures and updated existing employees on new strategies to ensure consistency
- Utilized SQL databases to analyze transportation data, identify shipment delays, and flag shutdown risks
- Contact : John Madigan (734) 837-8657
Bar Manager - Cruise Booking
Portofino Banquet and Cruise
Wyandotte, MI
10.2018 - 11.2021
- Monitored bartender performance to ensure prompt and courteous customer service.
- Promoted additional products and assisted with beverage menu, contributing to revenue increase.
- Developed and maintained relationships with clients for event bookings.
- Provided detailed service information to potential clients during consultations to support event bookings.
Education
Bachelor of Science - Integrated Science
Eastern Michigan University
Ypsilanti, MI07.2018
Skills
- Analytical Problem Solving
- Cross-Selling Techniques
- Effective Communication
- Financial Analysis
- Market Analysis Skills
- Regulatory Compliance Knowledge
- Consumer Banking Expertise
- Team Collaboration
- Client consultations
Projects
New Accounts Team - 06/01/25 -
Constructed a company wide team with two consumer bankers from each branch to discuss procedure and new bank products.
Relationship Pricing & 'Silver Boost' - 07/01/25, 11/01/25 - Worked with bank leadership to implement relationship pricing on CD's and products like Ready Reserve. Reworked existing '49 and holding' club to give better incentive for customers to keep accounts fiscally active in old age.
Hobbies and Interests
- Community Theater
- Playing Multiple Instruments
- Raising and Fostering Animals
- Amateur Astronomy
Timeline
New Accounts Banker
Alliance Bank
05.2025 - 12.2025
Logistics Billing Coordinator
Ryder Integrated Solutions
01.2022 - 02.2025
Bar Manager - Cruise Booking
Portofino Banquet and Cruise
10.2018 - 11.2021
Bachelor of Science - Integrated Science
Eastern Michigan University