Ryan K. Willis
Brookshire
Summary
- I am a hardworking, dedicated employee who is looking for a position that I can strengthen my customer service and leadership skills with and where I can learn new skills. To utilize my skills, knowledge, training, experiences, and resources to help build and maintain University dining services.
- I have more than 12 years of experience in managerial roles in the restaurant and retail industry. My professional expertise aligns perfectly with the requirements of this position. In my role as a General Manager for Northern Illinois University, I proved to be an efficient, enthusiastic, and strong leader. My value was demonstrated after improving labor, inventory control, and client relation within days of being on campus. Not only did we meet our sales goals, but we set a new standard for those that follow. The University Segment would benefit from my skills, as a General Manager, in the following areas:
- A keen eye for excellence and high level of standards
- Strong work ethic and leadership skills
- A positive attitude even under pressure
- Creating an Environment of Growth and Development
- Strong background in Safety and Sanitation Compliance
- Able to effectively communicate with a diverse staff both verbally and in writing
- Able to identify, on-board, train and develop staff members
- Able to motivate people to go above the normal call of duty
- Able to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.
- Prioritizing tasks and exhibit flexibility to take on additional responsibilities as needed
- Strong knowledge of financial acumen and what positively and negatively effect it
- Strong Knowledge of UFS, Kronos, Market Connection, ICIMS, E-Verify, EVision, E-Planning and other back-office applications
- Labor Control
- Inventory Control I believe that Sodexo will continue to grow and maintain its perineal position in the industry. My extensive expertise would be an asset to assist the University Segment in the success of its dining services. Along with offering my professional advice during this crucial time, of transition, it would be a good opportunity for me to get a perfect feel for the quality and expectations of University Dining Services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Interstate Currency Express LLC
Brookshire
08.2022 - Current
Owner/Operator Truck Driver
Interstate Currency Express LLC
Brookshire
08.2022 - Current
- Operated truck for timely delivery of currency and sensitive materials.
- Maintained accurate logs of routes, mileage, and fuel usage.
- Conducted routine inspections to ensure vehicle safety and compliance.
- Communicated with dispatch regarding route changes and delivery schedules.
- Adhered to all federal regulations governing transportation of valuable cargo.
- Trained new drivers on safety protocols and operational procedures.
- Operated commercial truck to transport goods and materials over long distances.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Developed positive relationships with customers by providing excellent customer service.
General Manager
Dollar General
Normangee
03.2022 - 08.2022
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff, providing training and support to enhance team performance.
- Oversaw inventory management, ensuring stock levels met customer demands.
- Developed sales strategies to increase foot traffic and customer engagement.
- Implemented safety protocols to maintain a secure shopping environment.
- Coordinated with vendors to optimize product selection and pricing strategies.
- Analyzed sales data to identify trends and improve store performance.
- Fostered a positive work culture, promoting teamwork and employee satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
Sodexo
05.2019 - 03.2022
Retail Manager
Sodexo
05.2019 - 03.2022
Lead Supervisor
Sodexo
05.2019 - 03.2022
Grill Cook
Sodexo
05.2019 - 03.2022
Owner/Operator
Hou-Orleans
12.2018 - 05.2019
General Manager
OMG Seafood
08.2016 - 12.2018
General Manager/Cook
Trahan's
03.2013 - 08.2016
Education
High School -
Royal High School
Brookshire, TexasBachelor's Degree -
Prairie View A&M
Prairie View, TexasBachelor's Degree -
Full Sail University
Winter Park, FloridaSkills
- Teaching
- Explaining
- Demonstrating
- SERV Safe practices
- Managing high volume restaurants
- Inventory Control
- Labor management
- Marketing Strategies
- Marketing Research
- Safety rules and regulations
- HCAPP compliance
- Upholding company values
- Microsoft Suites
- Typing
- Back-office applications
- UFS
- Kronos
- Market Connection
- E-Verify
- ICIMS
- E-Vision
- E-Planning
Certification
SERV Safe, Food Protection Manager, TABC, Food Handlers
References
Available upon Request
Professional Objectives
To utilize my skills, knowledge, training, experiences, and resources to help build and maintain University dining services.
Timeline
Owner/Operator
Interstate Currency Express LLC
08.2022 - Current
Owner/Operator Truck Driver
Interstate Currency Express LLC
08.2022 - Current
General Manager
Dollar General
03.2022 - 08.2022
General Manager
Sodexo
05.2019 - 03.2022
Retail Manager
Sodexo
05.2019 - 03.2022
Lead Supervisor
Sodexo
05.2019 - 03.2022
Grill Cook
Sodexo
05.2019 - 03.2022
Owner/Operator
Hou-Orleans
12.2018 - 05.2019
General Manager
OMG Seafood
08.2016 - 12.2018
General Manager/Cook
Trahan's
03.2013 - 08.2016
High School -
Royal High School
Bachelor's Degree -
Prairie View A&M
Bachelor's Degree -
Full Sail University