Ryan Lami
Delavan,WI
Summary
Accomplished Unit Leader at Gainwell Technology, adept in operational efficiency and team management. Demonstrated expertise in streamlining workflows and decision-making processes, enhancing unit productivity. Excelled in customer focus at WW Grainger, ensuring high satisfaction levels. Proven ability in mentoring, with a knack for implementing innovative solutions and driving continuous improvement.
Overview
13
13
years of professional experience
Work History
Unit Leader
Gainwell Technology
08.2019 - Current
- Optimized workflows by analyzing existing procedures and recommending process improvements where necessary.
- Streamlined decision-making processes for increased efficiency while still maintaining thorough consideration of all factors involved.
- Managed budgetary constraints effectively, prioritizing essential expenses while identifying cost-saving opportunities.
- Implemented innovative solutions to resolve complex challenges, driving continuous improvement within the unit.
Call Center Representative
WW Grainger
06.2017 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered prompt service to prioritize customer needs.
Sales Specialist
Scheurell Insurance Agency
03.2012 - 06.2017
- Built strong client relationships through consistent communication and effective problemsolving.
- Informed customers of promotions to increase sales productivity and volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
Education
Communications
Uw Whitewater
Whitewater, WIHuman Resource Management
University of Arizona Global Campus
Chandler, AZSkills
- Operational efficiency
- Team management
- Customer focus
- Mentoring
Timeline
Unit Leader
Gainwell Technology
08.2019 - Current
Call Center Representative
WW Grainger
06.2017 - 07.2019
Sales Specialist
Scheurell Insurance Agency
03.2012 - 06.2017
Communications
Uw Whitewater
Human Resource Management
University of Arizona Global Campus
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