Ryan Litz
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
6
6
years of professional experience
Work History
Owner/Partner
SGWX Holdings LLC (dba Sugaring NYC)
03.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Delivery Driver Assistant
United Parcel Service, UPS
11.2021 - 02.2022
- Improved delivery efficiency by assisting driver with loading and unloading tasks.
- Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Exhibited good attendance, work habits, and willingness to learn job functions.
Automotive Technician
Ford Motor Company
02.2018 - 09.2021
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Automotive Degree - Automotive Mechanics
Seminole State College of Florida
Sanford, FL04.2019
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2017
Skills
- Administrative Oversight
- Labor Relations
- Business Management
- Regulatory Compliance
- Employee Development
- Staff hiring
- Client Service
- Employee Training
- Inventory Management
Timeline
Owner/Partner
SGWX Holdings LLC (dba Sugaring NYC)
03.2022 - Current
Delivery Driver Assistant
United Parcel Service, UPS
11.2021 - 02.2022
Automotive Technician
Ford Motor Company
02.2018 - 09.2021
Automotive Degree - Automotive Mechanics
Seminole State College of Florida
High School Diploma -
Winter Springs High School
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