Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Barry

Geek Squad Manager
Liverpool,United States

Summary

Experienced leader with a diverse background in both technology and finance. As a Geek Squad Manager, I've honed my skills in technical support and team management, consistently delivering exceptional customer service and driving sales growth. In my role as a Relationship Banker, I've developed a deep understanding of financial products and services, providing personalized guidance to help clients achieve their goals. With a strong focus on customer satisfaction and team collaboration, I excel in both the dynamic tech industry and the demanding financial sector.


Accomplished Geek Squad Manager with combined 5 years of skills at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Well-versed in sales, personnel management, and customer obsession. Dedicated to complete knowledge of company products and services for optimized customer experience.

Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Senior Relationship Banker

M&T Bank
03.2023 - Current
  • Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
  • Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
  • Developed new business by actively prospecting potential customers and maintaining strong referral networks.
  • Increased cross-selling opportunities through identifying clients' needs and recommending appropriate banking products.
  • Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.

Geek Squad Manager

Best Buy
08.2021 - 02.2023
  • Manages day-to-day operations of Geek Squad Precinct and Autotech Bay including scheduling, merchandising standards, expense management, inventory integrity, security and protection of client assets
  • Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
  • Provides work direction, training and development for team of Diverse Agents. Monitors Agent skill set achievement
  • Coordinate personal rhythm, Team meetings, and agent 1 on 1's through Outlook calendar
  • Assists General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines
  • Took team NPS from low 20's to consistent high 80's and changed culture to be client obsessed
  • Managed and coached out a Client Engagement Model to ensure proper greeting, direction, and maintaining a welcoming environment to all of Geek Squad's clients.

Mobile Sales Advisor

Best Buy
07.2014 - 08.2021
  • Listened to customer lifestyles and offered matching solutions to meet wide range of needs.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Consistently worked in fast-paced environment while maintaining a calm demeanor and provided excellent customer service and sales solutions to several customers at a time

Holiday Hiring Specialist

Best Buy
09.2020 - 01.2021
  • Screened candidates and performed initial interview process to hire new employees for the holiday season.
  • Hired, onboarded, and developed training rhythm for 40 new employees
  • Oversaw a team of employees who maintained day to day training and developing of seasonal staff
  • Prepared communication through email and candidate portal including offer letters and I-9 paperwork
  • Maintained clear communication of current hiring levels and gaps through effective email and Microsoft Teams management to keep General Manager and Assistant Store Manager up to date.
  • Managed calendar invites of General Manager and Assistant Store manager for final interview process of all seasonal hires as well as scheduling all new employees for new hire induction classes with General Manager
  • Assisted General Manager with conducting new hire induction classes

Education

Bachelor of Arts - Psychology

Syracuse University
Syracuse, NY
08.2017 - 05.2020

Skills

Change Management

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Timeline

Senior Relationship Banker

M&T Bank
03.2023 - Current

Geek Squad Manager

Best Buy
08.2021 - 02.2023

Holiday Hiring Specialist

Best Buy
09.2020 - 01.2021

Bachelor of Arts - Psychology

Syracuse University
08.2017 - 05.2020

Mobile Sales Advisor

Best Buy
07.2014 - 08.2021
Alyssa BarryGeek Squad Manager