Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ryan L. Pederson

Ryan L. Pederson

La Crosse

Summary

With over 10 years of experience in fraud prevention, payment processes and procedures, and complex issue resolution, I bring a sharp eye for risk, a steady hand under pressure, and a deep understanding of the systems and strategies that effectively detect fraudulent or suspicious activity.

I confidently analyze large volumes of information, enabling me to conduct thorough account investigations and prepare detailed reports.

A proactive problem solver with strong real-time decision-making skills. I collaborate seamlessly with remote teams and consistently resolve patron inquiries and issues.

Overview

15
15
years of professional experience

Work History

Business & Operations Manager

Amazon DSP: Homeland Routes and Mammoth Delivery
La Crosse
09.2022 - Current
  • Oversee 50+ delivery drivers and 40+ fleet vehicles in high-growth logistics operation.
  • Launched the start-up Mammoth Delivery, scaling from seven to over 40 routes within five months.
  • Utilize internal data and reporting tools for root cause analysis of delivery issues.
  • Lead process improvement initiatives to boost productivity while ensuring quality output.
  • Collaborate with Amazon leadership to streamline operations and resolve escalated challenges.
  • Achieve a consistent top-tier ‘Fantastic Plus’ Amazon rating.

Loan Servicing Specialist & Credit Services Analyst

Altra Federal Credit Union
Hybrid | Onalaska
04.2019 - 09.2022
  • Managed complex servicing issues including fraud, decedent accounts, misapplied payments, insurance claims, and escalated borrower disputes.
  • Performed manual AML and KYC checks as needed.
  • Worked with members in financial distress, handling sensitive communications, and providing education on credit, budgeting, and consumer rights.
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive member relations.
  • Strengthened cross-departmental communication and used analytical insights to reduce repeat contact and improve loan servicing workflows.

Senior Analyst – Executive Escalations

Sprint (now T-Mobile)
Hybrid | West Salem
09.2010 - 01.2019
  • Resolved complex executive-level complaints and enhanced customer satisfaction metrics.
  • Collaborated with departments to address escalated inquiries and issues efficiently.
  • Conducted in-depth account investigations and prepared comprehensive reports for executive review.
  • Utilized internal data and reporting tools to transform raw data into insights, improving customer experience.
  • Reviewed payment processes and procedures.
  • Executed manual AML and KYC checks as necessary to mitigate risks.
  • Part of a team that collaborated remotely, in real time.
  • Adapted quickly to evolving tools and policies within a dynamic, remote setting.

Education

Bachelor of Science - Business Communication

University of Wisconsin - Superior
Superior, WI
12.2015

Associate of Arts and Science -

University of Wisconsin - Richland
Richland Center, WI
12.2001

Skills

  • Fraud detection
  • Data analysis
  • Report writing
  • AML and KYC processes
  • Conflict resolution
  • Payment processing

Timeline

Business & Operations Manager

Amazon DSP: Homeland Routes and Mammoth Delivery
09.2022 - Current

Loan Servicing Specialist & Credit Services Analyst

Altra Federal Credit Union
04.2019 - 09.2022

Senior Analyst – Executive Escalations

Sprint (now T-Mobile)
09.2010 - 01.2019

Bachelor of Science - Business Communication

University of Wisconsin - Superior

Associate of Arts and Science -

University of Wisconsin - Richland