TIFFANY WESLEY
Greater St. Louis,MO
Summary
Thorough and meticulous Risk Professional accomplished in helping organizations manage investment, industry-specific and general economic risks. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills.
Overview
6
6
years of professional experience
Work History
BUSINESS BANKING RISK OPERATIONS MANAGER
SQUARE INC & BLOCK INC
04.2021 - 11.2023
- Lead a team of 10 and enhanced operational efficiency for better risk management and mitigation strategies.
- Leveraged advanced analytics tools to develop insightful reports that guided executive-level decision making around enterprise-wide risks.
- Evaluated new product launches for potential risks, ensuring alignment with overall organizational objectives.
- Facilitated seamless integration between risk operations functions by fostering a collaborative environment among team members.
- Built contingency plans to successfully handle financial emergencies.
BUSINESS BANKING RISK OPERATIONS SPECIALIST III
SQUARE INC & BLOCK INC
06.2020 - 04.2021
- Researched and compiled evidence to evaluate the legitimacy of daily transaction logs.
- Reduced costs for th department by identifying areas of improvement and proposing cost-effective solutions.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
PROGRAM BETA MANAGER
Square Inc
12.2018 - 06.2019
- Led end-to-end management of beta testing programs for multiple software products, coordinating with cross-functional teams including development, quality assurance, marketing, and customer support.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established milestones and objectives based on input from functional areas and stakeholders.
ACCOUNT MANAGER
Square Inc
05.2018 - 12.2018
- Developed and implemented strategic account plans to strengthen client relationships and maximize customer satisfaction.
- Built diverse and consistent sales portfolio.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
FRAUD OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Square Inc
09.2017 - 05.2018
- Assisted customers with inquiries and concerns related to potential fraud activities on their accounts.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Certificate in Business Process Management -
VILLANOVA UNIVERSITY
VILLANOVA, PA05.2015
Skills
- Salesforce
- Cultural Competence
- Fraud Detection
- Payment Processing
- Snowflake
- JIRA
- Business Management
- Analytical Reasoning
- Operations Management
- MS Office Programs
- Creativity & Innovation
- Project Management
- Budget Management
- Team Management
- Legal Compliance
- Audit management
Websites
References
REFERENCES UPON REQUEST
Timeline
BUSINESS BANKING RISK OPERATIONS MANAGER
SQUARE INC & BLOCK INC
04.2021 - 11.2023
BUSINESS BANKING RISK OPERATIONS SPECIALIST III
SQUARE INC & BLOCK INC
06.2020 - 04.2021
PROGRAM BETA MANAGER
Square Inc
12.2018 - 06.2019
ACCOUNT MANAGER
Square Inc
05.2018 - 12.2018
FRAUD OPERATIONS CUSTOMER SERVICE REPRESENTATIVE
Square Inc
09.2017 - 05.2018
Certificate in Business Process Management -
VILLANOVA UNIVERSITY
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