Ryan Luu
Golden Nail Salon
Pulaski,VA
1
Certificate
8
Years of experience
Dedicated team lead with a focus on enhancing customer experiences and streamlining operations. Known for effective coordination, training new staff, and implementing processes that boost efficiency and satisfaction across various roles in customer service.
Work History
Delivery Driver
4 Years 7 Months- Navigated local routes efficiently to ensure timely deliveries and customer satisfaction.
- Managed multiple deliveries simultaneously while adhering to safety protocols and traffic regulations.
- Utilized GPS technology to optimize delivery routes, minimizing delays and improving efficiency.
Assistant
7 Years 10 Months- Coordinated daily operations for nail services, ensuring efficient workflow and client satisfaction.
- Trained new staff on salon procedures and customer service standards to enhance team performance.
- Implemented inventory management system to streamline supply ordering and reduce costs.
- Assisted in developing marketing strategies to attract new clients and retain existing ones.
Online Personal Shopper
6 Months- Assisted customers in selecting products based on preferences and needs.
- Navigated online shopping platform to streamline order fulfillment process.
- Collaborated with team members to enhance customer experience and service efficiency.
- Resolved customer inquiries and issues related to product availability and delivery.
- Maintained up-to-date knowledge of promotions, sales, and inventory changes.
- Processed online orders accurately while ensuring timely delivery schedules.
- Adapted quickly to new tools and technology for improved shopping experiences.
Sales Associate
1 Year 5 Months- Delivered exceptional customer service to enhance client satisfaction and retention.
- Educated customers on eco-friendly pest control solutions and company products.
- Assisted in developing promotional materials to boost sales initiatives
- Analyzed market trends to identify new business opportunities for service expansion.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Ranch Hand
4 Years 9 Months- Operated and maintained farm equipment to ensure optimal performance and safety standards.
- Assisted in livestock care, including feeding, health monitoring, and shelter maintenance.
- Implemented efficient feeding schedules to enhance animal welfare and productivity.
- Coordinated pasture rotation to promote sustainable land use and improve forage quality.
- Trained new staff on farm protocols, machinery operation, and safety procedures.
- Developed inventory management processes for feed supplies and farming materials.
- Oversaw daily operations to streamline workflows and maximize resource utilization.
Team Lead
8 Months- Led team in achieving sales targets through strategic planning and effective resource allocation.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
- Mentored and developed staff, fostering a collaborative environment that improved overall team performance.
- Implemented training programs for new employees, ensuring adherence to company policies and operational standards.
- Conducted regular performance reviews, providing constructive feedback to enhance employee growth and accountability.
Education
No Degree - Marketing With A Focus On Real Estate
High School Diploma
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Dependable and reliable
Time management
Punctual and reliable
Problem-solving
Loading and unloading
Door to Door Sales
Heavy lifting
Stocking and inventory
Complex Problem-solving
Quality assurance
FLUENT IN Vietnamese
Customer support
Face to Face Conversations
Problem-solving skills
Resolving issues
Complaint resolution
Answering questions
Appointment scheduling
Certification
- CNA - Certified Nurse Assistant
Languages
Vietnamese
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
11.2025 - 05.2026Read More
Sales Associate
EcoShield Pest Control
03.2023 - 08.2024Read More
Delivery Driver
DoorDash
11.2021 - CurrentRead More
Team Lead
Dick Sporting Goods
11.2021 - 07.2022Read More
Ranch Hand
Macomber Farms
08.2019 - 05.2024Read More
Assistant
Golden Nail Salon
08.2018 - CurrentRead More
Radford University
No Degree from Marketing With A Focus On Real Estate
Read More
Pulaski County High School
High School Diploma
Read More
Fraternity Social Chair
I was in charge of planning events, speaking and keeping in touch with other organizations, and being punctual and ensuring all things were set for events set.