Ryan Lyles
Houston
Summary
Results-oriented professional with extensive experience in education and customer service. Demonstrates strong adaptability and leadership in staff training and logistics management. Committed to leveraging expertise to boost operational efficiency and enhance educational results.
Overview
10
10
years of professional experience
Work History
Campus Testing Coordinator
Kipp Texas Public Schools
Houston
09.2024 - Current
- Managed logistics for standardized assessments and optimized resource allocation.
- Collaborated with educators to ensure adherence to testing protocols.
- Trained staff on testing procedures and established best practices.
- Developed comprehensive training materials to enhance staff understanding of testing policies.
Teacher
Kipp Texas Public Schools
Houston
07.2021 - Current
- Facilitated classroom discussions to improve student engagement and comprehension.
- Implemented diverse teaching strategies to support multiple learning styles.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Evaluated student progress through regular assessments and feedback sessions.
Internet Technical Support Representative
Charter Communnications
Greensboro
03.2019 - 07.2020
- Delivered technical support through phone, chat, and email channels.
- Collaborated with team members to resolve complex technical issues efficiently.
- Educated customers about features and benefits of various internet plans.
- Participated in team meetings focused on improving operational efficiency.
Customer Service Manager
Kroger
Durham
03.2016 - 03.2019
- Managed daily customer service operations, ensuring high levels of staff engagement.
- Trained new team members on service standards and established company policies.
- Resolved customer complaints efficiently to uphold satisfaction levels.
- Implemented training programs to increase staff product knowledge.
Education
Master of Arts - Educational Leadership And Management
Louisiana State University
Baton Rouge, LA12-2025
Bachelor of Arts - Psychology
North Carolina Central University
Durham, North Carolina, NC12-2017
Skills
- Project management
- Curriculum design
- Staff training
- Assessment development
- Effective communication
- Classroom management
Timeline
Campus Testing Coordinator
Kipp Texas Public Schools
09.2024 - Current
Teacher
Kipp Texas Public Schools
07.2021 - Current
Internet Technical Support Representative
Charter Communnications
03.2019 - 07.2020
Customer Service Manager
Kroger
03.2016 - 03.2019
Master of Arts - Educational Leadership And Management
Louisiana State University
Bachelor of Arts - Psychology
North Carolina Central University