Ryan Lynch
Troy,OH
Summary
Driven by a strong work ethic and leadership qualities, significantly increased sales and web traffic at David Fair On The Square. expertise in customer service and emergency procedures enhanced passenger satisfaction at PSA Airlines, demonstrating adaptability and professionalism. I excel in fostering loyalty and ensuring safety, with a focus on strategic growth and customer engagement. Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager of Marketing
David Fair On The Square
05.2020 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Optimized website content for improved search engine rankings and increased web traffic.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed social media accounts for optimal audience engagement and increased online presence.
Flight Attendant
Psa Airlines
05.2009 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Customer Service Representative
Le Creuset
05.2017 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Business Administration And Management
Lycoming College
Williamsport, PAHigh School Diploma -
Montoursville Area Senior High School
Montoursville, PA06.2006
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Leadership Qualities
- Cultural Awareness
- Passenger Assistance
Accomplishments
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality.
- Recognized with Safety award of the quarter for handling intense situation involving Saving a life by performing CPR.
Certification
- Flight Attendant Licenses FAA
- CPR PSA Airlines
- AED PSA Airlines
Timeline
Assistant Manager of Marketing
David Fair On The Square
05.2020 - Current
Customer Service Representative
Le Creuset
05.2017 - 06.2020
Flight Attendant
Psa Airlines
05.2009 - 04.2024
No Degree - Business Administration And Management
Lycoming College
High School Diploma -
Montoursville Area Senior High School
- Flight Attendant Licenses FAA
- CPR PSA Airlines
- AED PSA Airlines
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