RYAN LYSSY
San Antonio
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
14
14
years of professional experience
Work History
Service Manager
Paleo Car Care
03.2023 - Current
- Responsible for oversight of 2 San Antonio locations primarily focused on fleet business
- Acquired new customers and built on existing customer relationships to maintain work flow and growth
- Stream lined our inspection process to focus on fleet needs and safety standards
- Set up and implemented customer retention process from initial contact through repair completion
- Oversaw estimate process to find and fix discrepancies through self audit and labor time studies
- Directing shop flow of repair orders by job and technician abilities
Honda Service Manager
Northside Auto Group
07.2021 - 03.2023
- Responsible for managing a dealership service department of 23 employees delivering over $3.5MM in gross profit annually
- Primarily focused on increasing service department gross profit 4% month over month
- Achieved 6% monthly increase in store gross profit from prior year
- Awarded Best dealership in southern region for customer satisfaction by manufacturer during 2nd quarter of 2022
- Creatively structured and secured partnership with third party lender to offer repair financing to customers
- Successfully secured labor rate increase from the manufacturer by proactively performing a labor rate study
- Built customer retention program through aggressive marketing campaigns, customer service and sales training
Chevrolet Senior Advisor
Northside Auto Group
05.2020 - 07.2021
- Responsible for daily operations while managing workflow throughout dealership repair facility
- Focused solely on sales built through customer relationships
- Increased gross profit by $20k month over month
- Secured multi-car fleet accounts which yielded more repair orders per week
- Helped identify and correct flaws in daily policies and procedures
- Found inefficient repair turnaround time, incorrect billing op codes, and dated Account Receivables
- Trained on manufacture warranty auditing to investigate labor operations in order to yield greater gross profit per warranty repair
Service Manager
Barrett Maserati and Alfa Romeo
10.2019 - 04.2020
- Accountable for dealership operation through staffing, sales training, manufacturer relations
- First manager to hit $100k in gross profit
- Developed competitive maintenance menu pricing to increase sales and customer retention
- Increased warranty profit per warranty repair by applying and reaching 4% higher profit percentage on parts and labor granted by manufacturer
- Reconciled dated parts inventory to increase store profit
- Implemented weekly training to place advisors into various scenarios to identify sales strengths and weaknesses
Mercedes Benz Service Advisor / Assistant Service Manager
Northside Auto Group
06.2010 - 10.2019
- Advised customers of vehicle service needs with focus of sales built on customer service relationships
- Assisted in department operations and managing front line staff
- Accountable for net sales of 3 million year over year
- Exceeded monthly sales goals of $200k while increasing exceptional Customer Service Index (CSI) scores
- Interdepartmental coordination to schedule repairs in accordance with client needs and time constraints
Education
Bachelor of Science - Business Administration - Marketing
University of Incarnate Word
San Antonio, TX12.2011
Skills
- Culture development
- Customer satisfaction measurement
- Strategic business planning
- Upselling
- After-sales support
Timeline
Service Manager
Paleo Car Care
03.2023 - Current
Honda Service Manager
Northside Auto Group
07.2021 - 03.2023
Chevrolet Senior Advisor
Northside Auto Group
05.2020 - 07.2021
Service Manager
Barrett Maserati and Alfa Romeo
10.2019 - 04.2020
Mercedes Benz Service Advisor / Assistant Service Manager
Northside Auto Group
06.2010 - 10.2019
Bachelor of Science - Business Administration - Marketing
University of Incarnate Word
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