Ryan Mackert
Hamburg,NY
Summary
I am a results driven person with 5+ years of experience in both retail and customer service. Nothing motivates me more than a new challenge, and nothing provides me with more satisfaction than knowing I've made sure that a customer's needs are fulfilled to the greatest degree. I learn quickly, and am adept at memorizing products and services offered by my employer. Very comfortable in working in fast-paced environments and handling the stress that comes with such an environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Mighty Taco
07.2024 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash exceeding $1,000 daily accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Mobile Expert
OSL Retail Services
06.2023 - 06.2024
- Communicated with diverse clients, build rapport and long-term relationships, and achieve quality customer interactions and KPI's
- Upsold customers on insurance plans as well as accessories for their new devices
- (e.g. Cellphone cases, screen protectors, chargers.)
- Prospected new customers from their regular shopping to become returning customers for Verizon, AT&T, and T-Mobile
- Ensured customer satisfaction by finding them the best deals and the best plans tailored to their personal needs
- Created returning customers by assisting them with any future issues they may have had and doing so with a smile
Barista
Dunkin'
10.2022 - 06.2023
- Performed daily restaurant prep to ensure a smooth workday
- Maintained a clean and efficient work area, assuring no cross-contamination and proper food safety guidelines
Manager
McDonald's
10.2021 - 07.2022
- Cash handling exceeding one thousand dollars per shift with no discrepancies in the projected count
- Provided support to employees to ensure efficiency and accuracy
- Helped employees maintain a clean workspace
- Performed closing duties
- Handled cash exceeding $5000 a day, through drawers and the store safe
- Led employees to work efficiently and maintained a good working relationship with said staff
- Solved customer issues with a smile, ensuring a good rapport with the local customer-base
- Received promotion to manager just four months into employment term
- Followed cleanliness protocols in line with COVID-19 guidelines
- Assured quick and accurate customer transactions to move people along quickly
Cashier
Lowe's Home Improvement
03.2021 - 08.2021
- Cash handling with quick and accurate counts
- Trusted with various high ticket items with no record of items being misplaced
- Received "Employee of the Month" award within two months of employment.
Packing Expert
The UPS Store
02.2019 - 11.2020
- Followed proper packing procedures to ensure customer's items would arrive to their destinations intact
- Upsold customers on insurance for their items as well as more in-depth packing procedures
- Handled both store opening and closing to the satisfaction of the owner
- Maintained accurate drawer and safe counts, trusted to handle the day's profits
Education
High School Diploma - Finance
Frontier Central High School
Hamburg, NY06.2019
Skills
- Typing
- Customer Service
- Cash Handling
- Customer Relations
- Sales
- Computer Literacy
- Team leadership expertise
Certification
ServSafe, National Restaurant Association, 22274809, 06/01/22
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Assistant General Manager
Mighty Taco
07.2024 - 01.2025
Mobile Expert
OSL Retail Services
06.2023 - 06.2024
Barista
Dunkin'
10.2022 - 06.2023
Manager
McDonald's
10.2021 - 07.2022
Cashier
Lowe's Home Improvement
03.2021 - 08.2021
Packing Expert
The UPS Store
02.2019 - 11.2020
ServSafe, National Restaurant Association, 22274809, 06/01/22
High School Diploma - Finance
Frontier Central High School
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