Ryan Mahaffey
Kenosha,WI
Summary
Results-oriented professional with a proven track record in applying previous work experience to drive success. A highly motivated individual dedicated to contributing strength to a progressive team in a challenging work environment.
Overview
22
22
years of professional experience
Work History
Customer Service Account Manager
ZF Electronic Systems
Pleasant Prairie, WI
05.2013 - Current
- Developed procedures to ensure customer satisfaction, including responding to inquiries and resolving problems.
- Created and maintained customer accounts, including entering data into the company's computer system.
- Provided technical support for customers regarding product use and delivery.
- Coordinated with other departments to ensure customer orders were fulfilled in a timely manner.
- Conducted regular follow-up calls with customers to address any issues or concerns they may have had.
- Researched and resolved customer complaints promptly and efficiently.
- Participated in regular training sessions on customer service best practices.
- Prepared monthly reports detailing customer service activity metrics such as response times, resolution rates.
- Assisted in processing returns and credits
Manager/Logistics Specialist
Direct Buy of Northern Illinois
Gurnee, IL
08.2009 - 03.2014
- Managed the daily operations of the warehouse and its employees
- Ensured efficient scheduling of vendor drop-offs and pick-ups
- Provided assistance with order pickups
- Processed freight claims for damaged or missing merchandise
- Operated various material handling equipment including forklifts, pallet jacks, and cherry pickers to facilitate efficient movement of products
- Managed order requests from customers and sales team
- Provided exceptional customer service through phone and email support
- Implemented and upheld efficient product inspection and inventory management techniques.
Customer Service Representative
SYSIX TECHNOLOGIES
Lombard, IL
10.2007 - 07.2009
- Order processing, technical support
- Offered accurate and timely information on product quotes, lead-times, and order updates.
- Installed new PC software and implemented updates
- On site and phone troubleshooting for products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
LAND SURVEYOR
PEKLAY SURVEYING
Gurnee, IL
10.2002 - 09.2007
- Conducted boundary surveys, topographic surveys, and right-of-way surveys to create accurate maps and plans.
- Operated survey instruments such as total stations, transits, theodolites, levels, and electronic distance measuring devices.
- Researched records at county offices to obtain property information such as deed descriptions or existing survey plats.
- Identified physical features on the ground such as monuments or boundaries using a variety of methods including aerial photography and satellite imagery.
- Established horizontal and vertical control points with precision instruments to ensure accuracy of measurements.
- Inspected construction sites to ensure that all structures are accurately located according to established plans or specifications.
Education
Associate of Business Administration -
College of Lake County
Grayslake, IL06-1998
Diploma -
Zion Benton Township High School
Zion, IL01.1996
Skills
- Order Management
- Sales expertise
- Inventory understanding
- Scheduling
- Strategic Planning
- Skilled in Software Applications
- Territory Management
- Operations
- Leadership management trained
- Customer Relations
- Microsoft Excel
- Technical Support
- Positive and professional
- Computer Proficiency
- Product Sales
- Microsoft Office expertise
- Email Etiquette
Timeline
Customer Service Account Manager
ZF Electronic Systems
05.2013 - Current
Manager/Logistics Specialist
Direct Buy of Northern Illinois
08.2009 - 03.2014
Customer Service Representative
SYSIX TECHNOLOGIES
10.2007 - 07.2009
LAND SURVEYOR
PEKLAY SURVEYING
10.2002 - 09.2007
Associate of Business Administration -
College of Lake County
Diploma -
Zion Benton Township High School
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