Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ryan Mansfield

Summary

Experienced with community outreach, nonprofit volunteering, youth programs, customer service while building and maintaining relationships with diverse groups. Utilizes strong communication and organizational skills to support successful initiatives. Knowledge of managing projects and fostering collaborative environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Child Program Assistant

Derry Cooperative School District
05.2022 - Current
  • Enhanced children''s overall development by implementing age-appropriate, hands-on activities and interactive lessons.
  • Collaborated with other staff members to create a cohesive learning environment for all program participants.
  • Implemented daily routines and activities to stimulate and engage children.
  • Developed strong relationships with parents and guardians, discussing any concerns or progress updates regularly.
  • Encouraged children's emotional and social development.
  • Improved classroom behavior management by establishing clear expectations and enforcing consistent consequences.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Cashier

Ocean State Job Lot
11.2021 - 05.2022
  • Set up new sales displays each week with fresh merchandise.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Representative

TNT Fireworks
05.2021 - 09.2021
  • Maintained up-to-date knowledge of product and service changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Service Representative

CVS Pharmacy
09.2020 - 09.2021
  • Managed timely and effective replacement of damaged or missing products.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Dunkin' Brands
06.2019 - 11.2020
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Science - Justice Studies

Southern New Hampshire University
Hooksett, NH
05.2025

High School Diploma -

Pinkerton Academy
Derry, NH
06.2020

Skills

  • Social and academic development
  • Childcare Regulations
  • Conflict Resolution
  • Social and Emotional Development
  • Safety awareness
  • Microsoft Programs
  • Recordkeeping strengths
  • Behavioral support
  • Community Outreach and Engagement
  • Flexible and Adaptable
  • Critical thinking
  • Reliability and punctuality
  • Nonprofit engagement and volunteer
  • Superb customer service skills
  • Crisis intervention techniques

Certification

  • Certified in CPR
  • Certified in First Aid
  • Certified in Naloxone Administration

Interests

  • Involvement in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Community Engagement
  • Mindfulness Practices and Wellness Activities

Timeline

Lead Child Program Assistant

Derry Cooperative School District
05.2022 - Current

Cashier

Ocean State Job Lot
11.2021 - 05.2022

Customer Service Representative

TNT Fireworks
05.2021 - 09.2021

Customer Service Representative

CVS Pharmacy
09.2020 - 09.2021

Customer Service Representative

Dunkin' Brands
06.2019 - 11.2020

Bachelor of Science - Justice Studies

Southern New Hampshire University

High School Diploma -

Pinkerton Academy
Ryan Mansfield