Ryan Marcum
Saint Augustine
Summary
Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and food safety practices. Adaptable and reliable, consistently meeting changing needs and expectations. Known for fostering positive team environment and ensuring high-quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deli Team Lead
Winn Dixie Supermarket
06.2024 - Current
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Developed creative marketing initiatives that attracted new customers to the deli department offerings.
- Established strong rapport with customers by delivering exceptional service consistently over time.
General Manager
Dunkin' Donuts
06.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Server
JMarks Restaurant
12.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Grocery Clerk
Publix
04.2021 - 12.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
Education
Applied Cybersecurity Diploma - Information Technology
01-2025
- St. Augustine High School Alumni Association Scholarship Recipient
- 4.0 GPA
Skills
- Network security
- System configuration
- Policy development
- Customer service
- Honesty and integrity
- Organizational growth
- Food safety
- Vulnerability assessment
- Technical support
Certification
- OSHA 10 Certified
- ServSafe Food Handler's Certification
- ServSafe Restaurant Manager Certification
- CompTIA Network + Certification
- CompTIA Security + Certification
- TestOut Security Pro Certification
Timeline
Deli Team Lead - Winn Dixie Supermarket
06.2024 - Current
General Manager - Dunkin' Donuts
06.2022 - 01.2023
Server - JMarks Restaurant
12.2021 - 01.2023
Grocery Clerk - Publix
04.2021 - 12.2021
First Coast Technical College - Applied Cybersecurity Diploma, Information Technology
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