Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ryan Marshall

Atlanta,GA

Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills looking to bring collaborative style, analytical mind, and positive attitude to new position.

Overview

22
22
years of professional experience
1
1
Certification

Work History

UAT Testing Lead

USAN
10.2023 - Current
  • Led UAT testing effort for company’s biggest customer
  • Managed small team internally and was responsible for coordinating with customer.

Quality Assurance Analyst

USAN
05.2016 - Current
  • Performed regression and system testing of telecommunications services
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Fixed identified issues to improve workflows.
  • Created and gained project approval on project test plans.
  • Coordinated project needs with customer
  • Worked in fast-paced, time sensitive environment.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Technical writing - Created and edited documentation on database and reporting tool
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.

Product Manager

Oracle Corporation
01.2014 - 01.2016
  • Responsible for making key business decisions regarding direction of product
  • Technical writing - Created detailed and thorough documentation of product functionality for internal and external use
  • Created and delivered presentation for customers and implementers on product features
  • Developed training sessions for team of 20 members on product updates and usage
  • Trained remote and offshore team members on product
  • Improved usability of product with redesigned GUI interface
  • Interacted daily with development, quality assurance, and solutions management teams
  • Authored business requirement documentation for project
  • Estimated projects scope including time and functional scope.

Quality Assurance Analyst

Oracle Corporation
01.2010 - 01.2014
  • Performed regression, system, automated, integration, and end-user testing
  • Coordinated and led training efforts leading up to CSQA certification exam
  • Created and executed automated system tests
  • Utilized complex mathematical formulas to create expected results spreadsheets
  • Organized logical reports from HPQC testing tool
  • Created documentation on system functionality for other team members to follow
  • Led training sessions for fellow team members on complex system functionality
  • Developed and executed tests for simulated customer product install process
  • Played key role in project planning, risk analysis and project estimation tasks
  • Created data for sales team demo use
  • Responsible for creating technical writing documents for testing and training purposes
  • Analyzed and reviewed technical and functional specification documents
  • Worked in coordination with a testing team, including remote managers and employees.

Quality Assurance Testing

Macy’s Systems and Technology
01.2006 - 01.2008
  • Developed automated testing scripts to System Test Macy’s system functionality
  • Manual Testing of Macy’s Inventory, Ordering, Receiving and Delivery System
  • Developed Manual test cases scripts for other members to execute
  • Involved in Software Development Life Cycle (SDLC) for business requirements, solution design, system testing and post-production deployment fixes
  • Created data and test scenarios to fully test Macy’s Integrated System
  • Trained other employees in areas of Macy’s Functional System
  • Direct contact with third party vendor to test delivery routing system
  • Worked in coordination with a team of ten other testers.

Administrator of Compuware Testing Tool

Macy’s Systems and Technology
01.2006 - 01.2008
  • Company Representative to Vendor to resolve third party tool defects and enhancements
  • Trained staff on use of Test Tracking and Automated Testing Tool
  • Maintained server upgrades, release implementation and restart of hardware
  • Technical writing - Developed Training Manual for Internal use for the Compuware system
  • Maintained Test Tracking Tool for SOX (Sarbanes Oxley) financial compliance.

Tax Data Transcription Contract

Federal Internal Revenue Service
01.2006 - 06.2006
  • Interpreting and coding tax information
  • Learned to read and interpret multiple tax forms.

Intern

Federal/State Center for Medicare and Medicaid Services
05.2004 - 08.2004
  • Prepared accounting documents in Microsoft Excel
  • Evaluated and improved drug card complaint system
  • Composed state health care audit reports.

Intern

N2Broadband
05.2002 - 08.2002
  • Performed server assembly process for Video on Demand servers
  • Reorganized shipping and receiving area for efficiency
  • Helped install operating systems on servers.

Education

Bachelor of Science - Industrial And Systems Engineering

Georgia Institute of Technology
Atlanta, GA
05.2010

High School Diploma with Honors -

North Gwinnett High School
Suwanee, GA
05.1999

Skills

  • Compuware CARS Test Tracking Tool
  • HP Quality Center
  • Changepoint Defect Tracking
  • UNIX operating system
  • Automated Testing with Hiperstation
  • XML formatting
  • SQL database query language
  • Document Versioning
  • IBM Mainframe DB2
  • BugDB Defect Tracking
  • Oracle Beehive
  • Java programming language
  • Oracle Advance Inventory Planning
  • Python
  • Jupyter Notebook
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Tableau
  • HTML
  • Pandas
  • R
  • Javascript
  • Machine Learning

Certification

Georgia Tech Certification of Data Science and Analytics, 03/09/23


Certified Software Quality Analyst (CSQA), 08/01/11

References

Available upon request.

Timeline

UAT Testing Lead

USAN
10.2023 - Current

Quality Assurance Analyst

USAN
05.2016 - Current

Product Manager

Oracle Corporation
01.2014 - 01.2016

Quality Assurance Analyst

Oracle Corporation
01.2010 - 01.2014

Quality Assurance Testing

Macy’s Systems and Technology
01.2006 - 01.2008

Administrator of Compuware Testing Tool

Macy’s Systems and Technology
01.2006 - 01.2008

Tax Data Transcription Contract

Federal Internal Revenue Service
01.2006 - 06.2006

Intern

Federal/State Center for Medicare and Medicaid Services
05.2004 - 08.2004

Intern

N2Broadband
05.2002 - 08.2002

Bachelor of Science - Industrial And Systems Engineering

Georgia Institute of Technology

High School Diploma with Honors -

North Gwinnett High School

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