Ryan Mash
Rockford,MN
Summary
Hard working and decisive with a positive attitude under any circumstance. Collaborative and team-oriented individual with a decade of experience in leadership roles across multiple disciplines, including military, firefighting, and service industry. Capable problem solver with many years of experience in positions that require quick, decisive decision-making and effective communication with team members and customers alike.
Overview
15
15
years of professional experience
Work History
Dispatcher
Metro Garage Door
02.2024 - 10.2024
- Managed daily schedules of 18 technicians, assigning work in a way that maximized efficiency and properly utilized technicians' unique skills.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Worked closely with sales staff to provide accurate job information for future quotes and scheduling of all approved work
Garage Door Technician
Metro Garage Door
01.2022 - 02.2024
- Provide friendly and effective communication with customers about repair costs, maintenance schedules, and use of garage doors, parts, and openers.
- Assessed, diagnosed, and repaired various garage door systems ranging from standard residential doors to large industrial/commercial doors.
- Installed new garage doors and openers, ranging from residential sectional doors to commercial rolling steel doors.
- Highly proficient with a wide variety of hand tools and power tools, used with varying different materials (wood, steel, concrete, etc.)
- Experienced with installing and repairing low voltage wiring
Assistant Engine Captain
US Forest Service
01.2020 - 12.2021
- First-line supervisor to apprentices in the USFS Wildland Fire Apprentice Program
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on firefighter safety.
- Reduced response times for emergency calls through effective communication and coordination with dispatchers.
- Created, conducted, and taught numerous training events for apprentices and refresher training for all Ocala National Forest firefighting personnel.
- Served under numerous roles on wildfires and prescribed burns across the country, including Incident Commander, Engine Boss, Firing Boss, and ground contact for aerial resources.
- Responsible for ensuring all firefighting equipment was fully functional and ready for use on wildfires and prescribed burns.
Senior Firefighter
US Forest Service
05.2019 - 01.2020
- Served as acting Assistant Captain in the absence of a filled position
- Actively engaged in ongoing education and training courses to stay current with evolving firefighting technologies and best practices.
- Led teams during high-pressure situations, prioritizing tasks for efficient incident resolution.
- Responsible for maintaining readiness of all firefighting equipment
- Served as Squad Boss on handcrews and Lead Engine Operator on fires across the country.
Wildland Firefighter
US Forest Service
05.2017 - 05.2019
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
Cavalry Scout (19D)
US Army
08.2009 - 01.2013
- Trained and led enlisted soldiers as a team-leader in a dismounted reconnaissance platoon with the 101st Airborne (Air Assault)
- Served as a Squad Designated Marksman and assistant machine-gunner while in Kunar Province, Afghanistan (2010-2011)
- Served in Sniper Section
- Extremely proficient with numerous weapon platforms, including the M4 carbine, M110 Semi-Automatic Sniper System, M24 sniper rifle, M14 EBR Designated Marksman Rifle, M2 .50cal machinegun, M240B light machinegun, and Mk48 light machinegun
- Skilled in trauma care with multiple certifications as Combat Lifesaver and Eagle First Responder
Education
Bachelor of Science - Natural Resources Management/Law Enforcement
Minnesota State University, Mankato
Mankato, MN05-2017
Skills
- Works well in team settings
- Leadership experience
- Dispatch software
- Dispatching procedures
- Radio communications
- Calm and decisive under stress
- Capable problem solver
- Social perceptiveness
Timeline
Dispatcher
Metro Garage Door
02.2024 - 10.2024
Garage Door Technician
Metro Garage Door
01.2022 - 02.2024
Assistant Engine Captain
US Forest Service
01.2020 - 12.2021
Senior Firefighter
US Forest Service
05.2019 - 01.2020
Wildland Firefighter
US Forest Service
05.2017 - 05.2019
Cavalry Scout (19D)
US Army
08.2009 - 01.2013
Bachelor of Science - Natural Resources Management/Law Enforcement
Minnesota State University, Mankato
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