Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Ryan May-Dismuke

Riverview,MI

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Also, a versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with a history of superior performance in remote environments.

Overview

8
8
years of professional experience

Work History

Level 1 Tech

Dormakaba
05.2023 - Current
  • Remotely troubleshot software and hardware for hotels and multifamily housing, learned new software
  • Managed over 40 customer calls daily
  • Maintained relationships with clients through excellent tech support
  • Managed client orders and shipments
  • Participated in after-hours emergency support rotations as needed to ensure continuous service availability
  • Collaborated with team members to resolve complex technical issues, ensuring smooth work operations

Software Quality Assurance

Google through Waymo
05.2022 - 02.2023
  • Self driving vehicle ride hailing service
  • Troubleshooted through Google programs for automated vehicles in San Francisco, Los Angeles, and Phoenix
  • Developed time management skills in remote setting
  • Successfully met 60 case daily quota
  • Remotely ensured that company vehicle adhered to road rules
  • Adhered to standardized software quality assurance best practices, policies and processes
  • Provided quality assurance testing for pre-release software through alpha and beta cycle development channels

IT Technician

RHP Properties
01.2022 - 03.2022
  • Mobile home housing company
  • Managed accounts of residents and other clients
  • Remoted into client computers in order to install print drivers and other software
  • Successfully set up client laptops and shipped them to users
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members

Content Writer

Quote 360/Faceoff Hockey Network
07.2021 - 12.2021
  • Insurance content site/Hockey blog respectively
  • Developed research skills in order to properly convey what policies fit clients and edited articles in order to be SEO friendly
  • Developed voice in order to fit tone of the company
  • Gained experience in storytelling to convey game recaps to readers
  • Streamlined content production processes through effective project management and collaboration with team members
  • Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content

Writer for Valley Vanguard

Saginaw Valley State
02.2018 - 03.2020
  • Mentored junior writers in developing strong writing skills and adhering to style guidelines.
  • Contributed informative articles to students and university staff
  • Emphasis on sports
  • Maintained a consistent voice for readers
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Briefly completed admin work for social media

IT Support Specialist

Saginaw Valley State University
01.2016 - 03.2020
  • University IT help desk
  • Trained staff, professors, and students to use classroom technology programs
  • Gained experience with active directory
  • Completed calls during classes to ensure room technology was functioning properly
  • Reduced downtime with effective troubleshooting and timely problem resolution

Education

Bachelor's in English(Minor Creative Writing) - English

Saginaw Valley State University
Saginaw MI, United States
04.2021

Skills

  • Microsoft word
  • Powerpoint
  • Adobe
  • Outlook
  • Excel
  • Echo360
  • Written communication
  • SEO
  • Troubleshooting
  • Windows
  • Mac
  • Ticketing Systems
  • Conference Equipment
  • Printer management
  • Account administration
  • MLA
  • APA
  • HTMl
  • Wordpress
  • Editing
  • Research
  • ITIL
  • Software Installation
  • Network configuration
  • System Maintenance
  • Hardware Installation
  • Helpdesk support
  • Problem diagnosis
  • Ticket management
  • Printer Support
  • Operating System Knowledge
  • Device setup
  • Desktop Technical Support
  • Help Desk Operations
  • Application installations
  • Network Troubleshooting
  • Remote Support
  • Mobile Device Management
  • News writing
  • Proofreading
  • Creative Writing
  • Social media proficiency
  • Grammar mastery
  • Editing and proofreading
  • Press Release Writing
  • Peer content editing
  • Keyword optimization
  • SEO knowledge

Hobbies and Interests

  • Sports
  • Music
  • Books
  • Tech
  • Video games
  • Art
  • Movies
  • Media
  • Architecture
  • TV

Timeline

Level 1 Tech

Dormakaba
05.2023 - Current

Software Quality Assurance

Google through Waymo
05.2022 - 02.2023

IT Technician

RHP Properties
01.2022 - 03.2022

Content Writer

Quote 360/Faceoff Hockey Network
07.2021 - 12.2021

Writer for Valley Vanguard

Saginaw Valley State
02.2018 - 03.2020

IT Support Specialist

Saginaw Valley State University
01.2016 - 03.2020

Bachelor's in English(Minor Creative Writing) - English

Saginaw Valley State University

Similar Profiles

CREATE PROFILE
Ryan May-Dismuke