Josh Molitor
Mount Gilead,OH
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 1 Tech Support
One Support
05.2023 - 10.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Rural Carrier Associate
USPS
08.2022 - 11.2022
- Delivered and sorted mail.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Order Selector/Picker
Kroger
09.2019 - 06.2020
- Order selector.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
Line operator
Cardington Yutaka
06.2018 - 11.2018
- Worked on a line that bent pipes for later manufacturing of mufflers on trucks.
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
Gas Station Attendant/Cashier
Duchess Shoppes
06.2017 - 08.2017
- Manned till and talked with customers
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
Education
Some College - Software Engineering
Marion Technical College
04.2021
High school diploma or GED -
Mount Gilead High School
06.2017
Some High School -
Mansfield St. Peter's
06.2016
Skills
- Computer skills
- Microsoft Word
- Building computers
- Experience with windows technical issues
- Manufacturing
- Some programing
- Computer Configurations
- Quality Assurance Controls
- Software Application Testing
- Hardware Replacement
- Technical Support
- Microsoft Office
Certification
Driver's License
Built my own computer
Had a friend help me but I still use the computer to this day, it works well, I also helped build a friends computer.
Can build computers
Build my own and a friends computer with a little bit of help.
Timeline
Level 1 Tech Support
One Support
05.2023 - 10.2023
Rural Carrier Associate
USPS
08.2022 - 11.2022
Order Selector/Picker
Kroger
09.2019 - 06.2020
Line operator
Cardington Yutaka
06.2018 - 11.2018
Gas Station Attendant/Cashier
Duchess Shoppes
06.2017 - 08.2017
Some College - Software Engineering
Marion Technical College
High school diploma or GED -
Mount Gilead High School
Some High School -
Mansfield St. Peter's
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