RYAN MCELHINEY
Westford,USA
Summary
Passion for creating and maintaining positive guest experiences and streamlining operational processes, reinforced by extensive experience in retail operations and management. Maintained pristine store appearance, including sweeping and disinfecting high-touch surfaces and work areas nightly. A proactive approach to problem-solving and a commitment to a collaborative work environment demonstrated through successful team and equipment training.
Overview
10
10
years of professional experience
Work History
Fulfillment Team Member
Target Corporation
2020.07 - 2025.03
- Pacesetter, de facto leader when team leader left at 5pm
- Team Trainer for 4 years
- Order Pickup/Driveup, Picking Batches and Shipping Orders
- Knowledge of item locations from experience picking batches
- Helpful personality resulted in team members/guests frequently seeking assistance
- Turned down leadership role 2 years ago
- Cross-trained in every department besides food services
- Loaded/unloaded trailer deliveries. Trusted with pin lock placement and removal
- Transported pallets of new boxes with heavy powered equipment into steel
- Restocked bags and boxes for other employee frequently
- Involved in special projects such as painting and constructing fixtures
- Only team member besides property manager who fixed shipping equipment including printers, conveyor belt, and air bag packer
- Offered to stay late to meet goals reducing the amount of time team leaders had to remain at closing or to clean the entire backroom
- Powered-equipment certified and store trainer(making cardboard bales, using lift, trailer work)
- 2480 Lowell
Closing Supervisor
Party City Corporation
2015.07 - 2019.07
- Party City Lyttleton - Merchandise Specialist; Closing Supervisor
- Co-lead in charge of store closure
- Handled Register, Phones, Customer Service, Filling Balloon Orders, Product Management
- Closing Supervisor: Handled Customer Complaints/Requests, Managed Employees, Collected All Cash Drawers and Counted Cash Every Night
- Employed 3rd Party Advertising, costumed sign throwers with company approval significantly increasing store traffic
- Worked with deconstruction crew after success from clearance sale to disassemble the Littleton Party City
Education
Undergraduate Coursework -
Middlesex Community College
Bedford, MA, USA2023
Undergraduate Coursework -
University of Massachusetts At Lowell
Lowell, MA, USA2022
High School Graduate - undefined
Westford Academy
Westford, MA, USA06.2019
Skills
- Warehouse operations
- Picking and packing
- Time management
- Inventory management
- Customer service
- Critical thinking
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Attention to detail
- Laboratory safety protocols
Accomplishments
- Temp Worker Management: In charge of eight temp workers a day during store closure period, dealt with illegal behavior leading to replacements and signed off on hours worked.
- Increased Store Closure Sales: Implemented sales strategies that contributed to over one million in sales over last 6 months of store operations.
- High Customer Resolution: Resolved customer complaints, questions, and requests leading to 9 customer feedback shoutouts in 2024 alone at a high-traffic Target store.
- Cash Management Trust: Successfully prepared accurate cash deposits for BRINKS.
- Store Cleanliness Leadership: Led a team to ensure store cleanliness, improving audit scores, safety, and health of team members.
Timeline
Fulfillment Team Member
Target Corporation
2020.07 - 2025.03
Closing Supervisor
Party City Corporation
2015.07 - 2019.07
High School Graduate - undefined
Westford Academy
Undergraduate Coursework -
Middlesex Community College
Undergraduate Coursework -
University of Massachusetts At Lowell