Ryan McGeein

perform vehicle diagnoses and repair on vehicles bumper to bumper

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Inspected equipment to diagnose operational issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.