RYAN MCGILLICUDDY
Braintree,MA
Summary
Dependable team member with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counter Staff
The Works Café
08.2023 - Current
- Managed multiple tasks in a high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bartender
Rebel Restaurants, The Lawn On D
06.2023 - 08.2023
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Dish Room Supervisor
UMass Amherst: Franklin Dining, Commons
04.2022 - 05.2023
- Kept dishware, glasses and utensils ready for student needs by restocking items on the dining commons floor
- Replenished juice, soda, and milk dispensers routinely, ensuring inventory was stocked
- Organized materials, cleaned facilities, and set up equipment to prepare for events
- Monitored dishwashing machines for proper functioning
Bartender/Event Staff Member
UMass Amherst, Mullins Center
09.2022 - 10.2022
- Served high customer volumes during both football and hockey games.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Rebel Restaurants, The Lawn On D
05.2022 - 08.2022
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Barback/Bartender
Rebel Restaurants, The Lawn On D
07.2021 - 08.2021
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MA05.2025
High School Diploma -
Archbishop Williams High School
Braintree, MA05.2021
Skills
- Customer Service
- Suggestive Selling
- Effective Communication
- Excellent Work Ethic
- ABC Standards
- Food Service
- Payment Processing
Certification
TIPS Certified, Outstanding Customer Service, Friendly, Positive Attitude
Timeline
Counter Staff
The Works Café
08.2023 - Current
Bartender
Rebel Restaurants, The Lawn On D
06.2023 - 08.2023
Bartender/Event Staff Member
UMass Amherst, Mullins Center
09.2022 - 10.2022
Bartender
Rebel Restaurants, The Lawn On D
05.2022 - 08.2022
Dish Room Supervisor
UMass Amherst: Franklin Dining, Commons
04.2022 - 05.2023
Barback/Bartender
Rebel Restaurants, The Lawn On D
07.2021 - 08.2021
Bachelor of Science - Psychology
University of Massachusetts Amherst
High School Diploma -
Archbishop Williams High School
Similar Profiles
Ava StreedAva Streed
Counter Staff Employee at The Works Bakery & CaféCounter Staff Employee at The Works Bakery & Café
Emma MilesEmma Miles
Waitress at Dixie Blue Gelato Café | Deloraine, Café AmanitaWaitress at Dixie Blue Gelato Café | Deloraine, Café Amanita
Caitlyn KehlCaitlyn Kehl
Cafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch CaféCafe Allrounder at The Diner, Curtis Falls Café, Bean 'n' Brunch Café
Dennis RodriguezDennis Rodriguez
Operations Manager at HomeGoodsOperations Manager at HomeGoods
Gavin CordeiroGavin Cordeiro
Golf Caddy at Wollaston Golf ClubGolf Caddy at Wollaston Golf Club