Ryan McIver
Weymouth,MA
Summary
Dynamic Communication Studies graduate with a minor in General Business, equipped with several years of team collaboration and customer service experience. Proven ability to deliver exceptional service while fostering strong relationships. Possesses strong verbal and written communication skills and a commitment to continuous learning and professional growth.
Overview
7
7
years of professional experience
Work History
Rental Assistant
Taylor Rental Weymouth
Weymouth, MA
06.2024 - Current
- Greeted customers and answered inquiries regarding rental policies, procedures, and availability.
- Executed timely deliveries to residential and commercial locations.
- Maintained accurate records of all rentals including customer information, item descriptions, dates rented, and return dates.
- Performed minor repairs or maintenance on rental items as needed.
- Responded promptly to customer complaints regarding service or product quality issues.
Concierge
Brightview Senior Living
South Kingstown, RI
03.2023 - 05.2024
- Acted as the first point of contact for residents, families, and visitors, providing excellent customer service in a compassionate, professional manner.
- Supported the activities and sales departments by managing event calendars and assisting with the coordination of social and recreational programs.
- Maintained accurate records of resident information, appointments, and special requests using Excel spreadsheets.
- Assisted with resident inquiries, addressing concerns, and facilitating requests, ensuring a positive and supportive environment.
- Coordinated guest check-ins and facilitated access to community spaces, maintaining security protocols and resident privacy.
Assistant- Seasonally
Jeff's Handyman Services
Weymouth, MA
06.2021 - 08.2023
- Assisted a handyman with a variety of maintenance and repair tasks, including painting, carpentry, storage removal, and appliance installation.
- Installed fixtures such as shelves, cabinets, and doors in homes or businesses.
- Performed minor landscaping duties such as mowing lawns, trimming trees and shrubs, raking leaves.
- Operated power tools such as drills and saws safely while completing projects.
Dining Room Server
The Village at Duxbury- Welch Senior Living
Duxbury, MA
09.2017 - 08.2020
- Provided exceptional dining service to residents of a high class senior living facility.
- Operated as the lead in the café on weekends, managing the café staff, and in charge of closing.
- Completed deliveries to apartments and residential housing within the community, and helped navigate the peak of the pandemic.
- Assisted with special events, providing excellent customer service to all residents and guests.
Volunteer
Pembroke Youth Sports
Pembroke , MA
09.2017 - 03.2020
- Served as the head coach of a 14U flag football team in the Pembroke Youth Flag Football League.
- Volunteer at local youth summer baseball tournaments, selling raffle tickets, cleaning fields, and umpiring games for Pembroke Youth Baseball.
- Volunteer coach at winter hitting clinics for Pembroke Youth Baseball.
Education
Bachelor of Arts - Communication Studies
University of Rhode Island
Kingston, RI05-2024
Skills
- Customer service
- Effective writing skills
- Microsoft office
- Experience with Adobe Premiere
- Marketing
- Public Relations
- Strong written and verbal communication skills
Timeline
Rental Assistant
Taylor Rental Weymouth
06.2024 - Current
Concierge
Brightview Senior Living
03.2023 - 05.2024
Assistant- Seasonally
Jeff's Handyman Services
06.2021 - 08.2023
Dining Room Server
The Village at Duxbury- Welch Senior Living
09.2017 - 08.2020
Volunteer
Pembroke Youth Sports
09.2017 - 03.2020
Bachelor of Arts - Communication Studies
University of Rhode Island
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