- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Designing and Printing 3D Models
- Web Development and Design
- App Development
- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
Ryan McKneely
Folsom,LA
Summary
Dedicated wire technician with proven customer service skills, ensuring optimal service delivery and high customer satisfaction through effective troubleshooting and communication.
Overview
12
12
years of professional experience
Work History
Wire Technician
AT&T
03.2023 - Current
- Providing top quality customer service throughout the install or repair, by addressing customer concerns, and rectifying any service/connection issues.
- Conducted troubleshooting of network connectivity issues to ensure optimal service delivery.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Researched and recommended network and data communications hardware and software.
- Met company standards and metrics on a month by month basis.
- Passed all annual/monthly competency tests.
- Took annual personal learning courses on subjects related to the position.
Computer Numerically Controlled Python Operator
Southern Services And Equipment
01.2021 - 06.2021
- Operated heavy machinery to ensure efficient workflow and timely completion of projects.
- Monitored equipment performance, identifying issues and coordinating repairs to minimize downtime.
- Implemented safety protocols, promoting a safe working environment for team members and reducing incidents.
- Trained new operators on equipment handling procedures and safety measures to enhance team efficiency.
Manager of On Site Services and Logistics
American Tradeshow Services
12.2018 - 07.2020
- Traveled to conventions/trade shows and, networked and configured computers/printers/hand held devices for registration and lead retrieval services.
- Provided excellent customer service for both trade show association staff and exhibitors.
- Provided clear and concise demonstrations of how devices and software are to be operated.
- Rapidly troubleshooted and solved any software or hardware issues (tech support).
- Provided tech support for all onsite technicians.
- Managed all on site contractors.
- Managed a Product called Badge In A Box.
- Programmed software for badge in a box.
- Provided demonstrations for badge in a box.
- Handled shipping arrangements for equipment going to and from trade shows.
- Tested new software and hardware for future tradeshows.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Fitter
Fabricari
02.2015 - 06.2018
- Fabricated and assembled metal components to precise specifications, ensuring high-quality standards.
- Operated welding equipment and tools, maintaining safety protocols throughout production processes.
- Collaborated with team members to streamline workflows, enhancing overall efficiency in fabrication tasks.
- Conducted routine inspections of machinery to identify maintenance needs and prevent downtime.
- Trained junior fitters on best practices for assembly techniques and equipment operation.
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.
Education
Associate of Applied Science - Computer Information Technology
Delgado Community College
New Orleans, LA05-2028
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Documentation skills
- Educating customers
- Computer literacy
- Professionalism
- Quality assurance
- Records management
Interests
Timeline
Wire Technician
AT&T
03.2023 - Current
Computer Numerically Controlled Python Operator
Southern Services And Equipment
01.2021 - 06.2021
Manager of On Site Services and Logistics
American Tradeshow Services
12.2018 - 07.2020
Fitter
Fabricari
02.2015 - 06.2018
Associate of Applied Science - Computer Information Technology
Delgado Community College