Ryan Meacham
Summary
May 12, 2022 To whom it may concern Dear Hiring Manager, I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I'm Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Domino's Pizza
Las Vegas, United States
01.2016 - 12.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Successfully avoided time delivery delays by carefully planning best routes.
- Planned delivery routes and most efficient methods of distribution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Collected money in payments for completed deliveries and services daily.
Crew Member
Wendy's Fast Food
Las Vegas, United States
02.2017 - 12.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Customer Service Representative
AGR GROUP
Las Vegas, NV
02.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Call Center Agent
GSK Research
Las Vegas, United States
03.2018 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services and company information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Resolved over customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Call Center Agent
UnitedHealth Care Representative
Las Vegas, NV
01.2019 - 12.2019
- Consistently improve customer satisfaction through expert resolution of conflicts,issues, and concerns
- Counsel customers on options for service and coverage
- Respond to questions And concerns about service and escalate calls appropriately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Life Insurance Agent
Primerica
Las Vegas, NV
01.2019 - 01.2020
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales .
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Identified and solicited sales prospects in agency databases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected, analyzed and validated agency commissions.
- Remained impartial in order to advise clients based on circumstances.
Education
Basic High School
No Degree - Business
College of Southern Nevada
Las Vegas, NVSkills
- Data Entry and Maintenance
- Interpretation and Translation Services
- Call Documentation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Call Transfers
- Inbound and Outbound Calling
- Cash Register Operations
- Customer Service and Assistance
- Information Inputting
- Credit Card Payment Processing
- Answering Customer Questions
- Excellent Attention to Detail
- Computer Proficiency
Timeline
Call Center Agent
UnitedHealth Care Representative
01.2019 - 12.2019
Life Insurance Agent
Primerica
01.2019 - 01.2020
Call Center Agent
GSK Research
03.2018 - 12.2018
Customer Service Representative
AGR GROUP
02.2018 - 11.2018
Crew Member
Wendy's Fast Food
02.2017 - 12.2017
Delivery Driver
Domino's Pizza
01.2016 - 12.2016
Basic High School
No Degree - Business
College of Southern Nevada