Ryan Melchione
San Antonio,TX
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Lady Bird Beer Garden
San Antonio, TX
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Team Leader
Cowboys Dance Hall
San Antonio, TX
01.2017 - 11.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Athletic Coach
GRAYSA Arsenal
San Antonio, TX
08.2017 - 08.2023
- Developed and implemented training plans for athletes to help them reach their goals.
- Organized practice sessions, drills, and competitions to improve athletes' skills and abilities.
- Monitored athletes' performance during practices and games to determine areas of improvement.
- Created an environment that encouraged team spirit among the athletes.
- Instructed players in techniques, strategies, rules, regulations, safety procedures, sportsmanship and teamwork.
- Evaluated players' strengths and weaknesses to develop individualized training plans.
- Encouraged athletes in a positive manner to ensure maximum effort was given at all times.
- Conducted pre-season meetings with players and parents to discuss team expectations.
- Fostered relationships between players by organizing social activities outside of practices or games.
- Facilitated communication between administration staff, coaches and parents when necessary.
- Implemented program structure to support various skill levels in youth and masters programs.
- Built and maintained productive relationships with parents, school staff members and community for maximum unity and student fulfillment.
- Ran sports practices with fun, team-building exercises to supplement grueling drills, maximizing athlete engagement and improvement.
- Assessed player abilities and assigned positions according to individual strengths.
Education
Associate of Science - Biology
Northeast Lakeview College
Universal City, TX06-2015
High School Diploma -
Samuel Clemens
Schertz, TX07-2012
Some College (No Degree) - Cyber Security
Western Governors University
Salt Lake City, UTSkills
- Customer Relationship Management
- Health codes compliance
- Safe service compliance
- Business ethics
- Quantitative skills
- Basic accounting
- Inventory
- Cash and credit transactions
- Customer service expertise
- Team assessment
- Leadership
- Staff education and training
- Excellent sales skills
Certification
- Cpmptia A+ core 1 aqquired October September 27th, 2024
References
References available upon request.
Timeline
Bartender
Lady Bird Beer Garden
01.2024 - Current
Athletic Coach
GRAYSA Arsenal
08.2017 - 08.2023
Team Leader
Cowboys Dance Hall
01.2017 - 11.2023
- Cpmptia A+ core 1 aqquired October September 27th, 2024
Associate of Science - Biology
Northeast Lakeview College
High School Diploma -
Samuel Clemens
Some College (No Degree) - Cyber Security
Western Governors University
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