Ryan Mills
Greenville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Plumber Technician
Avery Plumbing
01.2025 - Current
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Maintained a clean and organized workspace, promoting a professional image while minimizing the risk of accidents or damage to client property.
Plumber Technician
Weather Masters
04.2024 - 01.2025
- Completed complex plumbing installations for residential clients, resulting in increased revenue for the company.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Maintained a clean and organized workspace, promoting a professional image while minimizing the risk of accidents or damage to client property.
- Installed, repaired and maintained water, gas and sewer systems.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
Dock Worker
Saia LTL Freight
04.2023 - 04.2024
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Workforce Management Analyst
Victra - Verizon Authorized Retailer
10.2020 - 03.2023
- Overseeing of day-to-day Call Center workforce management, staffing plan, call volume trends
- Assisted manager in creating spreadsheets for different reporting aspects for 3 different lines of business
- Reported service level, shrinkage reports, and end of day results to upper management
- Ensured company compliance, PTO, and SLA are completed and meet company standards
- Worked with Verint in Five9 and Citrix systems
Manual Labor
NC Earthworks
10.2019 - 10.2020
- Running heavy machinery digging sand to assist in day-to-day operations of the company, and on job sites when needed
- Loading and unloading heavy machinery
- Digging holes for trenches, running power equipment, laying drainage pipe for city contract
- Ensuring safety protocols were followed on and around job sites
Head Cashier
Lowe's Companies, Inc.
07.2019 - 10.2019
- Overseeing day to day operations of cashiers in all departments
- Assisting customers with questions and finding products in the store
- Opening and closing duties with putting out and taking up tills in cash drawers
- Assisting customer service with customer questions and filling in wherever needed if agents called out
Call Center planning specialist
Wells Fargo
09.2008 - 10.2019
- Overseeing of day-to-day Call Center workforce management, staffing plan, call volume trends
- Reported service level, shrinkage reports, and end of day results to upper management
- Ensured company compliance, PTO, and SLA are completed and meet company standards
- Work with WFM Workforce Management and IEX
Call Center Representative
Wells Fargo Dealer Services Inc
09.2008 - 07.2011
- Assisted customers with making payments and answering questions about their car loans and assisted in training new hires
- Employee of the month 2010
Education
Appalachian State University
Boone01.2006
Skills
- Customer Service
- Microsoft Office
- Leadership
- Problem solving
- Troubleshooting techniques
- Team collaboration
- Time management
- Attention to detail
- Client communication
- Plumbing installation
- Technical documentation
- Pipe installation
- Drain cleaning
- Clogged drain repair
- Multitasking capacity
- Teamwork
- Reliability
- Organizational skills
- Active listening
Timeline
Plumber Technician
Avery Plumbing
01.2025 - Current
Plumber Technician
Weather Masters
04.2024 - 01.2025
Dock Worker
Saia LTL Freight
04.2023 - 04.2024
Workforce Management Analyst
Victra - Verizon Authorized Retailer
10.2020 - 03.2023
Manual Labor
NC Earthworks
10.2019 - 10.2020
Head Cashier
Lowe's Companies, Inc.
07.2019 - 10.2019
Call Center planning specialist
Wells Fargo
09.2008 - 10.2019
Call Center Representative
Wells Fargo Dealer Services Inc
09.2008 - 07.2011
Appalachian State University
Similar Profiles
Jennifer HallmanJennifer Hallman
Registered Behavior Technician at Avery Behavior Consulting Inc.Registered Behavior Technician at Avery Behavior Consulting Inc.
Kayla OrozcoKayla Orozco
Sales Associate at James AverySales Associate at James Avery
Javier MarquezJavier Marquez
Firefighter at Avery County Fire CommisionFirefighter at Avery County Fire Commision
Sean TunneySean Tunney
Bagger at Harris TeeterBagger at Harris Teeter
Katarina WhiteKatarina White
BDC Specialist at George Coleman FordBDC Specialist at George Coleman Ford