Ryan Montoya
Albuquerque,NM
Summary
CompTIA A+ and Network+ certified IT professional with extensive experience in technical support and system administration. Proven ability to troubleshoot hardware, software, and networking issues effectively in both remote and on-site settings. Recognized for high customer satisfaction rates through efficient problem resolution and implementation of security measures. Seeking to leverage expertise in a remote IT Help Desk or Technical Support role to enhance user experience and system reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Help Desk Specialist
Dessert Mountain Industries
Albuquerque, NM
05.2022 - 03.2025
- Provided remote technical support for hardware, software, and networking issues, ensuring minimal downtime.
- Configured and maintained business systems including inventory management tools, email accounts, and order tracking software.
- Assisted with LAN/WAN troubleshooting, VPN setup, and wireless network optimization.
- Delivered responsive end-user support via email and remote desktop tools, maintaining a high rate of customer satisfaction.
- Implemented security best practices, monitored systems for vulnerabilities, and applied software updates.
Medical Assistant
University of New Mexico
Albuquerque, NM
12.2016 - 08.2018
- Performed clinical tasks, including recording vital signs, administering injections, and conducting phlebotomy procedures.
- Assisted healthcare providers in patient examinations and minor medical procedures.
- Managed electronic health records (EHR) and ensured accurate patient documentation.
- Coordinated patient appointments and communicated instructions clearly.
Medical Assistant
Private Care - Theresa Hock
04.2015 - 09.2015
- Assisted with activities of daily living, medication administration, and vital sign monitoring.
- Collaborated with healthcare professionals to coordinate medical appointments and treatments.
- Maintained detailed records of care provided and communicated updates with family members.
Education
Bachelor of Science - Information Technology
Western Governors University
Albuquerque, NM08.2025
Certification - Medical Assisting
Carrington College
Albuquerque, NMSkills
- Technical support and troubleshooting
- Customer service
- Remote support
- Service ticket tracking
- Help desk software
- Network configuration and management
- Operating systems expertise
- Virtualization and cloud networking
- Cybersecurity and vulnerability management
- Customer service and remote support
Certification
- CompTIA A+, 07/28
- CompTIA Network+, 07/28
- CompTIA Stackable Certification - IT Operations Specialist (A+ & Network+)
Timeline
IT Help Desk Specialist
Dessert Mountain Industries
05.2022 - 03.2025
Medical Assistant
University of New Mexico
12.2016 - 08.2018
Medical Assistant
Private Care - Theresa Hock
04.2015 - 09.2015
Bachelor of Science - Information Technology
Western Governors University
Certification - Medical Assisting
Carrington College
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