Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Ryan Moore

Ryan Moore

El Cajon,California

Summary

Driven Technical Support Lead with over 1 year of proven troubleshooting experience. Seeking specialist position in a dynamic IT department.

Overview

12
12
years of professional experience

Work History

Technical Support Associate

BlueWave Security
San Diego, CA
01.2022 - Current
  • Provided responsive Tier 1 and Tier 2 support for customers ranging from small business to enterprise operating in commercial, government, and healthcare sectors
  • Reduced resolution time by 30% for Tier 2 support tickets.
  • Conducted the testing, configuration, licensing, and installation of hardware and software systems on customers' on-premise and cloud servers
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Defined and documented technical best practices.
  • Monitored cloud systems in operation and quickly troubleshot errors.
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Private Tutor

Self-Employed
San Diego, CA
11.2012 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Supported students with helpful study habits and exam strategies.
  • Traveled within 30 mile radius to various locations to provide tutoring sessions to students in need.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Special Instructor - Mathematics

Huntington Learning Center
San Diego, CA
10.2021 - 05.2022
  • Led SAT and ACT test prep for the math and science sections
  • Instructed students in elementary through high school in mathematics and reading comprehension
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.

Education

Bachelor of Science - Applied Mathematics

San Diego State University
San Diego, CA
05.2015

Skills

  • Triage and prioritization
  • Troubleshooting and Assistance
  • Excellent Customer Service
  • Database Management and SQL scripting
  • Google Cloud Platform
  • Python and shell scripting
  • Resourceful Researching
  • Experience providing support for large numbers of customers all around the country
  • Familiarity with TCP/IP networking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Technical Support Associate

BlueWave Security
01.2022 - Current

Special Instructor - Mathematics

Huntington Learning Center
10.2021 - 05.2022

Private Tutor

Self-Employed
11.2012 - Current

Bachelor of Science - Applied Mathematics

San Diego State University

Similar Profiles

CREATE PROFILE
Ryan Moore