Ryan Morales
Lakeland,FL
Summary
Proven delivery expert with a solid background at JJ Matos Transportation, adept in customer service and time management. Excelled in ensuring timely deliveries and installations, achieving high KPIs, and fostering teamwork. Skilled in navigating local routes and handling heavy loads, consistently meeting customer expectations and contributing to repeat business referrals. Hardworking employee enthusiastic about learning logistics and transportation field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Delivery Driver/Home Depot
JJ Matos Transportation
03.2024 - Current
- Delivering appliances to customers within time windows and do proper installation and test cycling
- Meeting KPI'S surveys and completion and on time metrics
- Communicating with dispatch on any delays and customer issues.
Delivery Driver/Conns Home Plus
JJ Matos Transportation LLC
11.2021 - 01.2024
- Open and inspect merchandise before loading out in the morning to assure first quality
- Furniture and appliance installation
- Meeting time windows and updating app properly throughout the day.
Delivery Driver/Rooms To Go
JJ Matos Transportation
01.2023 - 11.2023
Delivery Driver/American Signature Furniture
JJ Matos Transportation LLC
01.2016 - 07.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
House Mover
Safebound Moving and Storage
12.2015 - 01.2016
- Safeguarded client property from theft or loss during transport through diligent attention to detail along with adherence to company security policies and procedures.
- Collaborated closely with clients to ensure a smooth transition into their new homes, resulting in repeat business referrals.
- Negotiated pricing options with clients in a professional manner to arrive at mutually beneficial agreements that suited both parties'' budgets and needs.
- Demonstrated adaptability when facing unexpected challenges such as inclement weather or road closures, ensuring minimal disruption to the relocation timeline.
Education
High School Diploma -
Dr. Carlos González High School
Aguada, Puerto Rico06-2014
Skills
- Customer service
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Loading and unloading
- Heavy Lifting
- Dispatch Communication
- Pallet jack and hand truck operation
- Local Delivery
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver/Home Depot
JJ Matos Transportation
03.2024 - Current
Delivery Driver/Rooms To Go
JJ Matos Transportation
01.2023 - 11.2023
Delivery Driver/Conns Home Plus
JJ Matos Transportation LLC
11.2021 - 01.2024
Delivery Driver/American Signature Furniture
JJ Matos Transportation LLC
01.2016 - 07.2022
House Mover
Safebound Moving and Storage
12.2015 - 01.2016
High School Diploma -
Dr. Carlos González High School
Similar Profiles
Joseph GarciaJoseph Garcia
Owner/Operator at JJ-Watty Transportation, LLCOwner/Operator at JJ-Watty Transportation, LLC
Aryan GillAryan Gill
Truck Driver at JJ TransportationTruck Driver at JJ Transportation
Leubis Matos BatistaLeubis Matos Batista
Residential Electrician at Matos Elites RenovationResidential Electrician at Matos Elites Renovation