Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Mottershead

Jenkintown,PA

Summary

Experienced arcade manager with strong skills in problem-solving, critical thinking, and customer service. Currently pursuing a degree in Environmental Systems Engineering at Penn State, with a passion for applying innovative solutions to environmental challenges. Seeking a dynamic role in environmental engineering to contribute to sustainable development.

Overview

5
5
years of professional experience

Work History

Arcade Manager

Gateway 26
Wildwood, NJ
06.2019 - 08.2024
  • Maintained arcade machines and equipment, ensuring proper functionality.
  • Supervised staff members to guarantee compliance with safety regulations.
  • Ensured that all gaming areas were clean, organized, and well-stocked with supplies.
  • Monitored customer activities in the arcade area to ensure an enjoyable experience.
  • Assisted customers with questions or concerns about games or services provided by the facility.
  • Performed cashier duties such as handling payments, issuing receipts, and reconciling daily sales reports.
  • Responded to customer complaints promptly and professionally to maintain positive relationships.
  • Resolved customer complaints promptly to retain customer loyalty.
  • Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
  • Handled customer requests and complaints quickly to improve overall service.
  • Patrolled assigned work area, responding to guest service requests and machine service lights.
  • Collected money for games and provided customers with tokens, tickets, and correct change.
  • Reported equipment failures and games no longer in service to professionals.

Golf Cart Attendant

Philmont Country Club
Philadelphia, PA
09.2022 - 01.2023
  • Greeted customers and answered questions regarding golf cart rental policies.
  • Assisted customers in selecting the appropriate golf cart for their needs.
  • Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
  • Performed minor maintenance tasks such as replacing batteries and changing tires.
  • Ensured that all safety rules were followed by guests during use of golf carts.
  • Monitored customer usage of golf carts and provided assistance when needed.
  • Inspected returned golf carts for damage or missing parts before returning them to stock.
  • Assisted with loading, unloading heavy items onto, from the back of golf carts.
  • Displayed excellent customer service skills while interacting with patrons.
  • Worked closely with staff members in order to maintain efficient workflow.
  • Washed, detailed and removed trash from carts to prepare for next use.
  • Maintained driving range by collecting and washing range balls and keeping area clean and organized.
  • Prepared golf carts for use by stocking with towels, pencils and scorecards.

Volunteer

Pennypack Ecological Restoration Trust
Huntingdon Valley, PA
09.2021 - 04.2022
  • Did multiple park volunteering events to restore thepark and help park employees.
  • Collaborated with other volunteers to create a positive work environment.
  • Followed directions from supervisors and completed tasks within the appropriate timeframe.
  • Did events such as park cleaning, Christmas tree recycling, tree restoration, and tree planting.

Education

High School Diploma -

Abington Senior High School
Abington, PA
06-2023

Some College (No Degree) - Environmental Systems Engineering

Pennsylvania State University
University Park, PA

Skills

  • Sales Promotion
  • Employee Scheduling
  • Age Verification
  • First Aid Training
  • Strong Work Ethic
  • Sales and Upselling
  • Public Speaking
  • Team building
  • Problem-Solving
  • Reliability
  • Adaptability and Flexibility
  • Written Communication
  • Team Collaboration
  • Time Management
  • Active Listening
  • Effective Communication
  • Environmental analysis
  • Organizational Skills

Accomplishments

  • Dean's List at Penn State main campus in every semester of attendance so far
  • Provost's Award from Penn State awarded to incoming students in with high educational standards
  • Top 2% of my graduating class in high school. (Rank 10 of 630)

Timeline

Golf Cart Attendant

Philmont Country Club
09.2022 - 01.2023

Volunteer

Pennypack Ecological Restoration Trust
09.2021 - 04.2022

Arcade Manager

Gateway 26
06.2019 - 08.2024

High School Diploma -

Abington Senior High School

Some College (No Degree) - Environmental Systems Engineering

Pennsylvania State University

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Ryan Mottershead