Ryan Munoz
Winston-Salem,NC
Summary
Seasoned Customer Service Associate with a proven track record at Lowe's Home Improvement, where I developed strong customer relationships and excelled in problem solving and conflict resolution. Skilled in POS System Operation and renowned for team collaboration, I consistently exceeded service standards, achieving positive outcomes and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
03.2016 - 06.2019
- Developed strong customer relationships and earned reputation for exceeding service standard goals.
- Assisted large volume of customers every day with a focus on customer satisfaction.
- Handled customer complaints promptly, resulting in positive feedback and outcomes.
- Answered customer telephone calls quickly to avoid long wait times, routing to other departments or team members as needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Floor Team Lead
PC Lab
06.2008 - 07.2011
- Ensured overall quality of the client experience at the PC cafe.
- Monitored sales floor and provided customer service to foster loyalty.
- Organized game tournaments and events, including the coordination of promotional contests with neighboring businesses.
- Maintained clean and organized facility to create a welcoming environment for clients.
- Oversaw maintenance of store owned PCs and consoles as well as customer owned items brought in for repair.
Education
High School Diploma -
La Mirada High School
La Mirada, CA05.2008
Skills
- Customer Support
- Problem Resolution
- Team Collaboration
- POS System Operation
- Refunds and exchanges
- Multi-Line Phone Systems
- Computer Skills
- Money handling abilities
- Professional telephone demeanor
Timeline
Customer Service Associate
Lowe's Home Improvement
03.2016 - 06.2019
Floor Team Lead
PC Lab
06.2008 - 07.2011
High School Diploma -
La Mirada High School
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