Ryan Munro
Automotive
Jacksonville,FL
Summary
Professional automotive sales leader with focus on driving results and fostering team collaboration. Proven track record in building customer relationships, managing inventory, and maximizing sales performance. Skilled in strategic planning, customer engagement, and adapting to changing market conditions. Reliable and flexible, with strong commitment to achieving sales targets and team success.
Overview
14
14
years of professional experience
Work History
Detail Specialist
Subaru of Jacksonville
08.2011 - 11.2014
- Conducted thorough vehicle inspections to identify and report defects.
- Assisted in maintaining an organized workspace, improving efficiency and safety standards.
- Implemented best practices for detailing vehicles, enhancing overall customer satisfaction.
- Maximized productivity by maintaining equipment in optimal working condition through routine maintenance checks and cleaning activities.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed.
Sales Associate
Subaru of Jacksonville
11.2014 - 10.2019
- Assisted customers in selecting vehicles that meet their needs and preferences
- Conducted vehicle demonstrations to showcase features and benefits
- Collaborated with finance team to facilitate customer financing options
- Developed in-depth knowledge of product inventory and market trends
- Negotiated sales agreements and maintained accurate documentation throughout process
- Trained new staff on sales techniques and product knowledge
- Developed strong relationships with customers for repeat business and referrals.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Increased dealership revenue through effective negotiation and closing techniques.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
Finance Manager
Subaru of Jacksonville
12.2019 - 05.2024
- Analyzed financing options to optimize vehicle sales and customer satisfaction.
- Developed and implemented training programs for finance team on compliance regulations.
- Collaborated with dealership management to enhance operational efficiency and financial performance.
- Streamlined loan approval processes, reducing turnaround time for customers.
- Conducted regular audits of financial documentation to ensure accuracy and compliance with industry standards.
- Negotiated terms with lenders to secure favorable financing solutions for clients.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
New Car Sales Manager
Subaru of Jacksonville
05.2024 - Current
- Led sales team to exceed monthly targets through strategic planning and effective training.
- Implemented customer relationship management systems to enhance client engagement and retention.
- Developed promotional strategies that increased foot traffic and boosted vehicle sales significantly.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Mentored junior sales staff, fostering a culture of continuous improvement and high performance.
- Conducted regular performance reviews, providing feedback to improve individual and team outcomes.
- Optimized dealership profits by skillfully negotiating deals with customers.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
Education
High School Diploma -
Ridgeview High School
Middleburg, FL05-2011
Skills
- Goal-oriented mindset
- Customer relationship management
- Team development
- Multitasking Abilities
- Organizational skills
- Staff training and development
- Continuous improvement
- Time management abilities
- Reliability
Accomplishments
- Achieved Peak Performer award from Subaru of America by completing highest volume sales in the Southeast Region.
- Top sales associate month over month while maintaining top CSI scores and building long lasting relationships with customers.
- Trained new sales associates with proven and effective sales management skills to increase monthly unit sales year over year.
Timeline
New Car Sales Manager
Subaru of Jacksonville
05.2024 - Current
Finance Manager
Subaru of Jacksonville
12.2019 - 05.2024
Sales Associate
Subaru of Jacksonville
11.2014 - 10.2019
Detail Specialist
Subaru of Jacksonville
08.2011 - 11.2014
High School Diploma -
Ridgeview High School