Ryan Murphy
Denver,CO
Summary
Dynamic leader and innovator with extensive experience at Stryker, recognized for cultivating strong customer relationships and enhancing team efficiency. Proficient in training coordination and adept at problem-solving, resulting in operational improvements and sustained compliance excellence. Demonstrates exceptional leadership and communication skills, consistently surpassing client satisfaction and team performance targets.
Overview
7
7
years of professional experience
Work History
Sr. Account Service Representative
Stryker
Denver, USA
03.2023 - Current
- Fostered productive relationships with customers, both internal and external
- Trained two new hires on new technologies and best practices for customer service
- Updated and maintained account records to adequately track contracts, purchasers, and billing nuances
- Entered and processed 30+ daily orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
- Developed relationships with key clients by providing ongoing support and guidance.
Senior OnSite Specialist
Stryker
Iowa City, IA
02.2025 - 02.2025
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted regular system maintenance tasks such as running scans, backups.
- Resolved customer inquiries in a timely manner.
- Assessed company operations for compliance with safety standards.
- Performed troubleshooting activities to identify the root cause of network issues.
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Regional Supervisor
Stryker
Iowa City
07.2018 - 02.2023
- Coordinated with a variety of medical professionals and business leaders
- Presented quarterly business reviews to key stakeholders
- Built meaningful connections with teams to drive efficiency
- Organized personnel to maximize efficiency and performance while minimizing safety risks
- Planned and managed the expansion of a new work support stream
- Managed corrective actions related to both process and personnel
- Maintained a constant state of audit readiness by implementing standardization practices and routine maintenance checklists
- Applied knowledge of medical devices and sterile processing to drive time and cost savings
- Developed team-wide strategies for managing time-constrained and conflicting departmental resource demands in order to meet patient needs
- Created competency check-list for majority of existing processes, utilized in onboarding and readiness evaluation for new hires
Education
Bachelors of Science - Biomedical Engineering, Biomechanics & Biomaterials
University of Iowa
Iowa City, IA05.2018
Skills
- Leadership
- Problem Solving
- Effective communication
- Creativity
- Teamwork
- Relationship building
- Training coordination
Timeline
Senior OnSite Specialist
Stryker
02.2025 - 02.2025
Sr. Account Service Representative
Stryker
03.2023 - Current
Regional Supervisor
Stryker
07.2018 - 02.2023
Bachelors of Science - Biomedical Engineering, Biomechanics & Biomaterials
University of Iowa
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