Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanyah Myerss

Brooklyn,NY

Summary

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

2
2
years of professional experience

Work History

Kid Check

Chuck E Cheese
Brooklyn, NY
02.2023 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Greeted visitors and checked them in for appointments or meetings.
  • Verified customer credit to establish payment method for accommodations.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Resolved customer complaints in a timely manner.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.

Summer Youth Employee

Summer Youth Employment Program
Brooklyn, NY
07.2022 - 08.2023
  • Evaluated recreation areas, facilities and services for results.
  • Administered first aid and notified emergency medical personnel.
  • Documented individual progress toward meeting treatment goals.
  • Collaborated with other staff members to create a fun atmosphere.
  • Engaged with the public to provide information and assistance during outdoor events.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.

Education

High School Diploma -

George Westinghouse High School
Brooklyn, NY
06-2022

Associate of Arts - Digital Arts

Queensborough Community College
Queens, NY

Skills

  • Strong organization
  • Language proficiency
  • Accuracy and speed
  • Guest accommodations
  • Graphic design
  • Speech
  • computer skills
  • Works in a fast-paced environment
  • Intercultural negotiation
  • Cultural adaptability
  • Multilingual communication
  • Global mindset
  • Cultural sensitivity training

Timeline

Kid Check

Chuck E Cheese
02.2023 - Current

Summer Youth Employee

Summer Youth Employment Program
07.2022 - 08.2023

High School Diploma -

George Westinghouse High School

Associate of Arts - Digital Arts

Queensborough Community College
Shanyah Myerss