Ryan Nagel
Nashville,US
Summary
Results-driven and bilingual restaurant leader with an Associate Degree in Economics and over a decade of experience in high-volume restaurant management, customer service, and client support. Proven track record as a General Manager leading successful teams, optimizing operations, and delivering strong financial performance. Additional experience in corporate environments, including customer support roles at Wells Fargo and a Medicare brokerage, bringing a strong understanding of service excellence, compliance, and client retention. Skilled in team development, cost control, and aligning with brand standards. Passionate about delivering consistent guest experiences and driving operational excellence in fast-paced corporate restaurant settings. Fluent in [your languages].
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Advocate
My Senior Health Plan
Nashville, US
03.2024 - Current
- Provided exceptional customer support to Medicare beneficiaries, addressing inquiries related to plan options, coverage, and enrollment processes.
- Assisted clients with plan comparisons, helping them understand the differences between Medicare Advantage, Medicare Supplement, and Original Medicare.
- Guided beneficiaries through the enrollment process, ensuring they selected the most appropriate plan based on individual healthcare needs.
- Maintained up-to-date knowledge of Medicare policies, regulatory changes, and benefits to ensure accurate and compliant assistance.
- Tracked and documented client interactions using CRM systems to ensure seamless case management and follow-up.
- Worked closely with the sales team to support seamless transitions from enrollment to plan activation, providing ongoing education to new beneficiaries.
Client Relations Specialist
Visionary Landscaping and Construction
Franklin, US
05.2024 - 12.2024
- Managed and maintained comprehensive maintenance logs, ensuring timely and accurate records of equipment usage, repairs, and service schedules to maximize operational efficiency.
- Coordinated employee schedules, ensuring optimal staffing levels to meet project deadlines while maintaining compliance with labor laws and company policies.
- Handled billing and quoting processes, accurately preparing estimates and invoicing clients to ensure timely payments and strong customer relationships.
- Led the hiring and onboarding process, including posting job openings, conducting interviews, and ensuring new hires received proper training and orientation.
- Developed and implemented a new clock-in system, eliminating the need for written time cards, streamlining time tracking, and reducing administrative errors.
- Coordinated closely with construction managers to align project timelines, ensuring efficient resource allocation and timely completion of tasks in line with project deadlines.
Area Manager
Chipotle
Nashville, US
01.2022 - 12.2023
- Oversaw daily operations of 3-4 high-volume restaurants, ensuring optimal performance and adherence to brand standards.
- Managed annual revenue between $2.5M-$3M per location, consistently meeting or exceeding financial goals.
- Recognized as GM of the Quarter (Q3 2023) for exceptional leadership, operational improvements, and outstanding team performance.
- Oversaw inventory management, consistently ensuring accurate stock levels and reducing waste through effective ordering and tracking systems.
- Successfully reduced food waste to within company standards for 6 consecutive months, a significant improvement from previous years, by implementing more efficient inventory management and waste-reduction practices.
- Built staffing levels to 100% of necessary requirements while maintaining labor costs under 18%, far exceeding company standards for labor efficiency and cost control.
- Achieved 3 consecutive Ecosure scores of over 90, significantly improving from previous scores that never exceeded 84 in the last two years, by implementing rigorous training and operational improvements.
Account Resolution Representative
Wells Fargo
Des Moines, US
07.2020 - 09.2021
- Negotiated payment arrangements for overdue debt with both English- and Spanish-speaking customers, ensuring clear communication and understanding in each interaction.
- Successfully met or exceeded all monthly performance metrics, including payment recovery targets and customer satisfaction goals.
- Utilized strong problem-solving skills to identify customer needs and offer tailored payment solutions, helping to resolve delinquent accounts efficiently.
- Maintained accurate and detailed records of customer interactions and payment agreements in compliance with company policies and industry regulations.
- Demonstrated cultural sensitivity and strong bilingual communication skills, fostering trust and cooperation with a diverse customer base.
Apprentice Manager
Chipotle
Des Moines, US
08.2019 - 07.2020
- $3.5 million annual revenue
- Managed all aspects of daily restaurant operations, ensuring smooth and efficient service delivery while maintaining high standards of customer satisfaction.
- Recognized as GM of the Quarter (Q3 2023) for exceptional leadership, operational improvements, and outstanding team performance.
- Oversaw inventory management, consistently ensuring accurate stock levels and reducing waste through effective ordering and tracking systems.
- Successfully reduced food waste to within company standards for 6 consecutive months, a significant improvement from previous years, by implementing more efficient inventory management and waste-reduction practices.
- Built staffing levels to 100% of necessary requirements while maintaining labor costs under 18%, far exceeding company standards for labor efficiency and cost control.
- Maintained and analyzed P&L statements, identifying cost-saving opportunities and implementing strategies to improve profitability.
- Achieved 3 consecutive Ecosure scores of over 90, significantly improving from previous scores that never exceeded 84 in the last two years, by implementing rigorous training and operational improvements.
- Developed and delivered training programs for new hires and existing staff, focusing on service standards, company culture, and operational efficiency.
General Manager
Dairy Queen
Shakopee, US
07.2016 - 09.2018
- $2 million annual revenue
- Successfully built and developed a fully trained and motivated staff and management team from nearly zero, ensuring smooth operations and high team morale.
- Controlled inventory and labor costs, optimizing resources to maintain profitability while delivering high-quality service.
- Led the team to win multiple Fastest Drive-Thru Times awards, consistently outperforming targets and enhancing customer satisfaction.
- Achieved highest customer satisfaction scores, fostering a positive customer experience and creating a loyal customer base.
- Implemented effective training and development programs, resulting in high employee retention and performance improvements across all levels.
Assistant General Manager
Dairy Queen
Eden Prairie, US
08.2015 - 07.2016
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
Shift Manager
Dairy Queen
Eden Prairie, US
07.2014 - 07.2015
- Supervised daily operations of the store during shifts, ensuring efficient service and a positive customer experience.
- Ensured product quality and consistency, overseeing the preparation and presentation of food and beverages according to Dairy Queen's specifications.
- Monitored inventory levels, placing orders and coordinating with suppliers to maintain stock and minimize waste.
- Handled customer complaints and feedback, resolving issues promptly and professionally to ensure high levels of satisfaction.
- Conducted employee performance evaluations and provided coaching for continuous improvement in service and efficiency.
Education
Associate of Arts - Economics
Iowa State University
Ames, Iowa08.2022
Skills
- CRM management
- Financial analysis
- Inventory management
- Analytical and critical thinking
- Problem-solving
- Customer service
Certification
Servsafe
Languages
- Spanish
- English
Languages
Spanish
Professional
Timeline
Client Relations Specialist
Visionary Landscaping and Construction
05.2024 - 12.2024
Client Advocate
My Senior Health Plan
03.2024 - Current
Area Manager
Chipotle
01.2022 - 12.2023
Account Resolution Representative
Wells Fargo
07.2020 - 09.2021
Apprentice Manager
Chipotle
08.2019 - 07.2020
General Manager
Dairy Queen
07.2016 - 09.2018
Assistant General Manager
Dairy Queen
08.2015 - 07.2016
Shift Manager
Dairy Queen
07.2014 - 07.2015
Associate of Arts - Economics
Iowa State University
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