Ryan Neal
Pflugerville,TX
Summary
Dell Business Technology Advisor approximately 3 years of experience in technology sales researching IT infrastructure, networks, computers, and storage. Professional and technical experience with severs, switches, and firewalls. Consecutive yearly quota attainment and top performer. Worked with a team to customize technology solutions for clients and their businesses. Proposed solutions that included SonicWall a cybersecurity protection firewall for our servers. Knowledge of cybersecurity frameworks such as NIST and HITRUST.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users while developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Technology Advisor
Dell Technologies
05.2022 - Current
- Capitalized on strategic business partnerships customized solutions for businesses including computers, support, and network security.
- Learned about IT infrastructure, networking, switches, servers, hard drives, and storage components.
- Coached clients on business startup processes and advised them on their technological needs.
- Conducted competitive analysis research, providing insight to growth opportunities.
- Advised customers and helped them get customized products for firewalls and switches for their networks and IT environments.
- Proposed innovative ways to mitigate risk and identify potential vulnerabilities.
Software Consultant
Revsource
10.2016 - 03.2017
- Presented leads with a technology software application Rivet that would increase traffic and conversion to the store.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
Benefits Representative
AMBA
04.2016 - 09.2016
- As the benefits representative I would use my knowledge of the product being sold and create new ways to advertise and sell its main features to prospective buyers.
- I created my own personal scripts which generated more sales and leads. I worked in a team dynamic where we would share and exchange ideas about how to market the product in a more effective way.
- We would collaborate on issues that we encountered when selling to potential buyers.
Education
Master of Science - Cybersecurity & Information Assurance – M.S.
Western Governors University
Salt Lake City, UT05.2025
Bachelor of Science - Biology
Concordia University
Austin05.2016
Skills
- Computer Hardware Knowledge
- Network Technology
- Technical Support and Assistance
- Excellent communication skills
- Problem resolution ability
- Disciplined and Punctual
- Contribute creativity to team dynamic
- Updating Software
- Data Analysis
- Computer Customization
Technical Skills
Operating Systems: Windows, Linux
Languages: SQL, PowerShell
Certifications: Google Cybersecurity Professional
Accomplishments
Attended Concordia University obtained my Bachelor of Science. Pursuing a masters in Cybersecurity and Information Assurance from Western Governors University. I have a passion for learning, and accomplishing any task that challenges me. Experience working with data networking, computer hardware, peripherals, servers, and firewalls. Achieved over 100% quota attainment consecutive years in a row.
Certification
Certifications in Progress
(ISC)² Certified in Cybersecurity (CC)
CompTIA CySA+
Timeline
Business Technology Advisor
Dell Technologies
05.2022 - Current
Software Consultant
Revsource
10.2016 - 03.2017
Benefits Representative
AMBA
04.2016 - 09.2016
Master of Science - Cybersecurity & Information Assurance – M.S.
Western Governors University
Bachelor of Science - Biology
Concordia University
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