Ryan Nelson
Summary
Driven by a commitment to excellence, I leveraged my specialty tools and diagnostic abilities when it comes to mechanics and automotive skills. My proactive approach in training and safety initiatives significantly improved efficiency and reduced service callbacks, showcasing my technical expertise and strong communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mechanic
Nelson's Mobile Mechanics
2024.03 - Current
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
Installation Technician
Scoreboard Service
2019.06 - Current
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system performance.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Installation Technician
North Georgia Lighting
2023.01 - 2024.02
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Customer Service Representative
O Rielys
2022.03 - 2022.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Shipping and Receiving Clerk
Mikes Model A
2022.02 - 2022.12
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
High School Diploma -
Banks County High School
Homer, GA05.2024
Skills
- Specialty Tools
- Installation Planning
- Telecommunications
- Diagnostic Abilities
Affiliations
- Banks County 4H Archery Team
- Refuge Archery S3DA
- Student Ambassador 6th-8th grade
Certification
CPR 2023
Osha 2023
will be receiving certification with my automotive class upon completion of my senior year.
Timeline
Mechanic
Nelson's Mobile Mechanics
2024.03 - Current
Installation Technician
North Georgia Lighting
2023.01 - 2024.02
Customer Service Representative
O Rielys
2022.03 - 2022.12
Shipping and Receiving Clerk
Mikes Model A
2022.02 - 2022.12
Installation Technician
Scoreboard Service
2019.06 - Current
High School Diploma -
Banks County High School
CPR 2023
Osha 2023
will be receiving certification with my automotive class upon completion of my senior year.
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