Ryan Nelson
Hennepin County
Maple Grove,MN
26
years of professional experience
Dedicated Human Services Representative with expertise in client assessments and resource accessibility. Proven ability to manage diverse caseloads while ensuring compliance and ethical practices.
Work History
Human Services Representative
1 Year 10 Months- Assisted clients in accessing community resources and services to improve overall well-being.
- Met with clients to conduct assessments of current situations and establish what needs to be addressed.
- Maintain accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Educated clients about available programs, benefits, and eligibility requirements to enhance resource utilization.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Interviewed applicants for services and supported application completion as necessary.
- Built strong relationships with community organizations to maximize available resources for clients in need.
- Maintained caseload of approximately 50 cases by utilizing effective time management and organizational skills.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
Mortgage Loan Officer
6 Years 8 MonthsMortgage Loan Officer
17 Years 6 Months- Facilitated mortgage application processes, ensuring compliance with industry regulations and company policies.
- Evaluated borrower financial profiles to recommend suitable loan products and terms.
- Provided exceptional customer service, resolving inquiries and fostering long-term client relationships.
- Analyzed market trends to enhance product offerings and improve competitive positioning.
- Mentored junior loan officers on best practices for client engagement and application management.
Education
Bachelor of Arts - Legal Studies, Management And Economics
Skills
Written and verbal communication
Multitasking
Ethical practice
Problem-solving
Reliability
Multicultural competence
Timeline
Human Services Representative
Hennepin County
10.2024 - CurrentRead More
Mortgage Loan Officer
Guaranteed Rate
11.2017 - 07.2024Read More
Mortgage Loan Officer
Wells Fargo Home Mortgage
04.2000 - 10.2017Read More
Hamline University
Bachelor of Arts from Legal Studies, Management And Economics
Read More
Excellent Customer Service Hennepin County
2025 Excellent Customer Service Award from Hennepin County