Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Ryan Noonan

Ryan Noonan

Kissimmee,FL

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

9
9
years of professional experience

Work History

Customer Success Engineer

Buildxact
12.2020 - Current
  • Discussed issues with team members to provide resolution and apply best practices.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Senior Manager

AMC Theatres
12.2015 - 07.2020
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Evaluated hiring, firing, and promotions requests.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.

Software Developer

Meograph
01.2015 - 11.2015
  • Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
  • Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
  • Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Corrected, modified and upgraded software to improve performance.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Developed software for desktop and mobile operating systems.
  • Coordinated deployments of new software, feature updates and fixes.
  • Tested and deployed scalable and highly available software products.

Implementation Engineer

Epic
07.2014 - 12.2014
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Prepared, checked, and coordinated documentation to support component design and application.
  • Presented project information and status updates to customers and fielded concerns.
  • Recruited, placed and oversaw project staff for optimal project results.
  • Configured and executed system software changes.
  • Performed various tests on processes and prepared documents.

Education

Bachelor of Science - Computer Science

Rochester Institute of Technology
Rochester, NY
05.2014

Skills

  • Leadership
  • Quality Improvement Initiatives
  • QA
  • Customer Relations
  • Customer Experience Management
  • Scheduling and Coordinating
  • Training Programs
  • Employee Coaching and Mentoring

Timeline

Customer Success Engineer

Buildxact
12.2020 - Current

Senior Manager

AMC Theatres
12.2015 - 07.2020

Software Developer

Meograph
01.2015 - 11.2015

Implementation Engineer

Epic
07.2014 - 12.2014

Bachelor of Science - Computer Science

Rochester Institute of Technology

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Ryan Noonan