Ryan Norberg
Sonoma,CA
Summary
Award-winning professional from Sonoma, celebrated for unparalleled customer service and a deep knowledge of wine. Expert in high-volume dining and wine pairings, with a proven track record in boosting sales and wine club memberships. Excels in multitasking and fostering engaging customer relationships, leveraging 30 years of hospitality expertise.
Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Host/DTC Sales
Cline Family Cellars
12.2021 - 07.2024
- Employee of the year award
- award for most 5 star reviews by customers online
- award for most wine club sign ups in a single month in the history of the company and award for most sign ups in a single year.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Conducted wine tastings, worked events, provided club member experiences, dtc sales, and covered aspects of operating a winery tasting room
- Signed up wine clubs and maintained club member relationships
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
DTC Wine Sales Office Site Manager
VinoPRO
04.2016 - 08.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Handled recruiting, hiring, training and termination of staff.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled multiple accounts and drove company sales
Further Work History Available Upon Request
Additional Experience Available Upon Request
Education
High School Diploma -
Hyde Acadamey
Bath, MESkills
- Exceptional customer service
- Hospitality service expertise
- High-volume dining
- Food and beverage pairings
- 30 years experience in hospitality and service
- strong knowledge of wines, wine regions, and wine making process
- Detail oriented
- strong multitasking skills as well as the ability to be singularly focused
- I love the food and beverage industry and working with the public it has been my lifelong career
Certification
Mater Barista certification from the CIA in St Helena
Professional MIxology certification BPS San Francisco
Certified California food handler
Certified California Alcohol service certification
Timeline
Host/DTC Sales
Cline Family Cellars
12.2021 - 07.2024
DTC Wine Sales Office Site Manager
VinoPRO
04.2016 - 08.2019
Mater Barista certification from the CIA in St Helena
Professional MIxology certification BPS San Francisco
Certified California food handler
Certified California Alcohol service certification
Further Work History Available Upon Request
Additional Experience Available Upon Request
High School Diploma -
Hyde Acadamey
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