Ryan O'Donnell
Port Washington,NY
Summary
Motivated, charismatic individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive growth.
Overview
6
6
years of professional experience
Work History
Call Flow Specialist
Tomco Mechanical Corp.
Westbury, NY
01.2022 - Current
- Collaborate daily with cross functional teams to meet internal and external KPI's
- Manage third party systems (TPS) quotes, rejections and approvals to ensure continual customer communication/satisfaction
- Responsible with building training materials to improve the overall call to cash process.
Agent Experience Partner
Better Mortgage Corporation
New York, NY
03.2021 - 03.2022
- Responsible for building/maintaining long-term relationships with real estate agents to drive conversion and expand our agent network
- Managed a pipeline of approximately 150 real estate agents serving as the liaison between our mutual clients and the loan team
- Ensure agents consistently received optimum levels of service by working collaboratively with internal and external teams
- Expanded our in-house agent network from 5 to 500 agents in just under a year
Customer Engagement Associate
Better Mortgage Corporation
New York, NY
05.2020 - 03.2021
- Provided existing clients and prospective borrowers white glove concierge customer service/technical support
- Consulted with clients to resolve mortgage-related issues from end to end (debt consolidation, income and asset allocation
- Served as a mentor for new hires to assist with workflow training, objection handling, confidence building and escalations
Governance Development Associate
Diligent Corporation
New York, NY
11.2018 - 02.2019
- Communicated with multinational corporations via cold calling/cross-selling with intent to schedule discovery meetings
- Targeted executives (General Counsel, CLO's, etc.) in order to demonstrate how Diligent's software can solve common governance, reporting and compliance issues
- Regularly generated new leads through LinkedIn's navigator module to effectively prospect based on annual recurring revenue and existing problems that aligned with Diligent's software upon discovery meetings
- Exceeded sales quote every month, scheduling over 12 discovery meetings per month that led to increased revenue
Business Analyst/Sales Generation Associate
SinglePlatform
New York, NY
03.2018 - 09.2018
- Prospected small business owners via cold-calling with the intent of client acquisition
- Consistently exceeded sales goals as well as effort goals, averaging 200+ dials and 200+ minutes of talk time daily
- Regularly generated new leads through online research to most effectively prospect based on business age, geographic location and business type
- First of my class to graduate from SDR role into full cycle training where I was promoted to an experienced team
Media Relations/Marketing Coordinator
American Hockey League, Binghamton Devils
Binghamton, NY
08.2017 - 05.2018
- increased the new Devil's brand on social media platforms by creating consistent social media campaigns
- Tracked key statistics such as Face offs, time on ice and player plus-minus to support the AHL off-ice officials
- Cultivated game video clips and highlight reels for Instagram, Snapchat and jumbotron player animations
Education
Bachelor of Arts - Geography and Urban Planning
Binghamton University, State University of New Yor
Vestal, NY12.2017
Skills
- Business Development
- Revenue Optimization
- Supply Management
- Creative Thinker
- Sportsbook Trading
- Conversational Spanish
- Collaborative
- Email Marketing
Affiliations
- Basketball
- Yoga
- Hiking
- Music
- International Travel
Timeline
Call Flow Specialist
Tomco Mechanical Corp.
01.2022 - Current
Agent Experience Partner
Better Mortgage Corporation
03.2021 - 03.2022
Customer Engagement Associate
Better Mortgage Corporation
05.2020 - 03.2021
Governance Development Associate
Diligent Corporation
11.2018 - 02.2019
Business Analyst/Sales Generation Associate
SinglePlatform
03.2018 - 09.2018
Media Relations/Marketing Coordinator
American Hockey League, Binghamton Devils
08.2017 - 05.2018
Bachelor of Arts - Geography and Urban Planning
Binghamton University, State University of New Yor
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