Ryan Ortzman
Grand Forks,ND
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Operations Manager
Big Inc.
Grand Forks
01.2024 - Current
- Enabled effective teamwork across departments to enhance operational efficiency through transparent communication.
- Addressed and corrected unauthorized practices to ensure safety and efficiency.
- Implemented strategic initiatives aimed at improving overall business strategy and employee engagement.
- Directed successful change initiatives aimed at ensuring smooth transitions throughout organizational restructuring processes.
- Supported recruitment efforts to enhance team capabilities and ensure effective onboarding.
- Oversaw attendance and punctuality records, implementing swift interventions to prevent the establishment of negative habits.
Delivery Driver
Big Green Contracting
Grand Forks
10.2022 - 01.2024
- Delivered packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Utilized GPS technology to optimize delivery routes, reducing travel time and fuel consumption.
- Trained new drivers on delivery protocols, safety practices, and customer service standards.
- Delivered packages to customer doorsteps and business offices.
- Resolved customer inquiries and issues promptly, maintaining a high level of service quality throughout deliveries.
- Conducted routine vehicle inspections and maintenance checks to ensure operational readiness.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Education
High School Diploma -
High School Diploma -
Central High School
Grand Forks05-2008
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Punctual and reliable
- Route management
- Route planning
- Dispatch communication
- Advanced planning
- Clear communication
- Verbal and written communication
- Adaptability and flexibility
Accomplishments
- Received Newcomer of the year achievement award at Taco Johns in December of 2021 for my work as General Manager for PRG Operations.
- Supervised team of over 30 staff members.
Timeline
Operations Manager
Big Inc.
01.2024 - Current
Delivery Driver
Big Green Contracting
10.2022 - 01.2024
High School Diploma -
High School Diploma -
Central High School