Michael Heggens
Monroe ,LA
Summary
Accomplished Operations Manager with a proven track record at Compass Group Management, enhancing productivity by spearheading process improvements and fostering a team-oriented environment. Skilled in operations management and team leadership, demonstrated through effective resource allocation and a focus on increasing accountability. Achieved significant enhancements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Compass Group Management
Monroe, LA
10.2024 - Current
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Shift Leader
B&W
Winnsboro, LA
03.2021 - 10.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Education
GED -
Open Ministry Online Institute
San Diego, CASkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Management
- Operations Oversight
- Positive Attitude
- Multitasking
- Cleaning and sanitation
- Strong Communication Skills
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Flexible Schedule
- Kitchen Support
- Guest Services
- Food Preparation
- Food safety knowledge
Certification
Bachelor Of Theology Degree In Ministry
Timeline
Operations Manager
Compass Group Management
10.2024 - Current
Shift Leader
B&W
03.2021 - 10.2023
GED -
Open Ministry Online Institute