RYAN ORZECHOWSKI
DEPEW
Summary
Dynamic professional with extensive experience at HSBC Bank and U.S. Energy Development Corporation, excelling in data analysis and client relationship management. Proven track record in enhancing service quality and improving operational processes, fostering collaboration, and ensuring compliance. Recognized for exceptional adaptability and effective communication skills in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Data Processing Coordinator
U.S. Energy Development Corporation
Buffalo
01.2023 - Current
- Managed and processed incoming investments across multiple drilling programs for accurate capital allocation.
- Generated daily territory reports, enhancing company-wide visibility on investments and capital raised.
- Updated and managed investor accounts, ensuring data accuracy and compliance with company standards.
- Resolved inquiries from wealth managers, financial representatives, and investors, providing exceptional customer service.
Quality Assurance Manager
The MedServ Group
Staten Island
10.2022 - 01.2023
- Oversaw service quality across multiple facilities, ensuring adherence to industry standards.
- Fostered strong relationships with facility partners, enhancing communication and service delivery.
- Served as primary contact for issues, providing timely resolutions to uphold client satisfaction.
- Facilitated cross-department collaboration on quality concerns, aligning efforts to enhance service performance.
- Fielded customer complaints and rectified service issues.
Quality Assurance Analyst
HSBC Bank
Depew
05.2022 - 08.2022
- Evaluated loan applications using in-depth knowledge of mortgage underwriting systems to guarantee regulatory compliance.
- Executed detailed analyses and risk assessments to uphold integrity of mortgage applications.
Thrived in both autonomous and collaborative work environments, consistently achieving high productivity. - Received recognition for meticulous attention to detail within evaluative procedures.
Senior Mortgage Underwriter
HSBC Bank
Depew
10.2020 - 05.2022
- Streamlined workflow processes and improved underwriting accuracy using advanced software solutions.
- Executed detailed credit risk assessments by systematically reviewing relevant files.
- Conducted in-depth analysis of financial documents to ensure precise determinations.
- Upheld federal regulations by meticulously examining mortgage documentation for compliance.
Live Chat Agent
HSBC Bank
Depew
10.2018 - 09.2020
- Delivered personalized assistance for multiple customer accounts, ensuring timely resolution of inquiries.
- Serviced a wide range of banking products, including deposits, credit cards, and loans.
- Established and maintained strong customer relationships by providing tailored solutions.
- Monitored the online chat queue for incoming messages from customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelors Degree - Business Administration And Management
Buffalo State
Buffalo, NYAssociates Degree - Graphic Design
Erie Community College
Buffalo, NYSkills
- Teamwork
- Adaptability
- Data Analysis
- Microsoft Suite
- Data Management
- Process Improvement
- Reporting and Analytics
- Effective Communication
- Client Relationship Management
References
References available upon request.
Timeline
Data Processing Coordinator
U.S. Energy Development Corporation
01.2023 - Current
Quality Assurance Manager
The MedServ Group
10.2022 - 01.2023
Quality Assurance Analyst
HSBC Bank
05.2022 - 08.2022
Senior Mortgage Underwriter
HSBC Bank
10.2020 - 05.2022
Live Chat Agent
HSBC Bank
10.2018 - 09.2020
Bachelors Degree - Business Administration And Management
Buffalo State
Associates Degree - Graphic Design
Erie Community College
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